Spot Score

HelpCrunch Reviews in May 2025: User Ratings, Pros & Cons

Revolutionize customer communication for ultimate success.

4.5

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Starts from $12/User/Month when Billed Yearly

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HelpCrunch Reviews & Ratings

4.5

Very Good

Based on 194 ratings & 243 reviews

Rating Distribution

Excellent

(210)

Very Good

(22)

Good

(2)

Poor

(1)

Terible

(8)

Expert's Review

HelpCrunch has been receiving positive feedback over the past year, mainly highlighting its functionality and ease of use. Users appreciate the platform's all-in-one capabilities, combining features like chat, knowledge base, and help desk seamlessly. The affordability of HelpCrunch compared to other tools is also a key selling point for many users. Additionally, ...Read more

HelpCrunch pros and cons

Offers a wide range of functionality for organizing chats with customers, including AI integration and internal system integration.
Saves time by consolidating multiple tools into one with great functionality.
Clean and intuitive tool that works out of the box.
Affordable pricing with all the necessary features.

Occasional issues with basic features breaking, requiring time to fix.
Support responsiveness can vary, leading to frustrations with critical functionality failures.

Showing 241-243 out of 243

Emil D

03/16/18

5 out of 5

"Extremely satisfied"

What do you like best about HelpCrunch? Amazing functionality at a very reasonable and competitive pricepoint. Helpcrunch is the number #1 tool to increase customer experience, higher conversion rates and upsell products.

Elena D

02/15/18

5 out of 5

"Works great for our business"

What do you like best about HelpCrunch? Feature-rich but quick to install and easy to learn at the same time. I like the UX and how the widget looks on our website. The product is reliable and their support team reacts fast to our questions.

Andrew M

01/15/18

5 out of 5

"Cheap Alternative"

What do you like best about HelpCrunch? Ease of use is the main part of this platform. Everything you want to do is right there, if you need automations its all right there. The design of the user interface is very appealing and designed very well for use.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].