9.2
Spot Score
HelpCrunch Reviews in June 2026: User Ratings, Pros & Cons
Revolutionize customer communication for ultimate success.
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Starts from $12 / User / Month when Billed Yearly
HelpCrunch Reviews & Ratings
Spotsaas Editor’s POV
HelpCrunch has been receiving positive feedback over the past year, mainly highlighting its functionality and ease of use. Users appreciate the platform's all-in-one capabilities, combining features like chat, knowledge base, and help desk seamlessly. The affordability of HelpCrunch compared to other tools is also a key selling point for many users. Additionally, ...Read more
HelpCrunch pros and cons
Offers a wide range of functionality for organizing chats with customers, including AI integration and internal system integration.
Saves time by consolidating multiple tools into one with great functionality.
Clean and intuitive tool that works out of the box.
Affordable pricing with all the necessary features.
Occasional issues with basic features breaking, requiring time to fix.
Support responsiveness can vary, leading to frustrations with critical functionality failures.
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Showing 151-160 out of 243
RL
Richard L
10/09/19
"An absolute no-brainer chat solution for SME's - why pay big when HelpCrunch exists?"
What do you like best about HelpCrunch? The combination of a really great UI, excellent iPhone app, developer API, canned responses and integrations are just my highlights of a fully featured solution.
AU
Anonymous User
10/09/19
"easy to install live website chat with file exchange included"
What do you like best about HelpCrunch? I can chat with customers on my website from by mobile phone with the HelpCrunch app and exchange files with them.
MM
Manuel M
10/09/19
"Loving the clean look and feel"
What do you like best about HelpCrunch? I like the ease of use of this application. Especially the knowledge base is awesome. What do you dislike about HelpCrunch?
AU
Anonymous User
10/09/19
"HelpCrunch message review"
What do you like best about HelpCrunch? The ease of use and setup with my WordPress sites makes it very quick and easy. What do you dislike about HelpCrunch?
AU
Anonymous User
10/09/19
"Great Software"
What do you like best about HelpCrunch? The 3 in 1 is concept is great and at a very good price, the company seems to care about the users and continue to improve based on feedback. We have been using this for almost a year and we are very happy with it and have made interactions with our customers much easier. The chat is the main feature that we use on a daily basis and has worked great for us and our customers.
DC
Dan C
10/09/19
"Great app with great features"
What do you like best about HelpCrunch? So far we still haven't used Helpcrunch to it's potential, st at the moment the best feature we feel is the ability to forward emails from our support address to our Helpcrunch account and then communicate with the client from within the portal. It's all tracked and is wonderful for reporting.
CD
Charlotte D
10/09/19
"Easy to use and affordable help desk solution"
What do you like best about HelpCrunch? The ease of use of integrating email support, chat support, and a knowledgebase is of course the best feature. There are many options for this kind of support integration, but HelpCrunch is also extremely affordable.
AS
Alex S
10/09/19
"A very good tool for teams"
What do you like best about HelpCrunch? I love the chat widget with auto messages. The ticket system also is very usefull.
DC
Daniel C
10/09/19
"Superb Customer Service"
What do you like best about HelpCrunch? The thing I like the most about HelpCrunch is that they are always ready to answer and help with any difficulties that you may have. You really do feel that they go the extra mile for you. And you get a sense of personalization.
BW
Brett W
10/09/19
"Robust and ready -- HelpCrunch'es it all!"
What do you like best about HelpCrunch? HelpCrunch integrates several disparate touch points into a well designed, and executed toolset -- both for our customers and staff.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].