9.2
SpotScore
HelpCrunch Reviews in September 2026: User Ratings, Pros & Cons
Revolutionize customer communication for ultimate success.
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Starts from $12 / User / Month when Billed Yearly
HelpCrunch Reviews & Ratings
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Spotsaas Editor’s POV
HelpCrunch combines chat, knowledge base, and help desk features in a single platform, which appeals to teams wanting to consolidate tools. The interface is straightforward to navigate, and pricing is competitive for small teams. Before shortlisting, verify that the platform's automation rules meet your workflow—some users report limitations in conditional logic ...Read more
HelpCrunch pros and cons
Offers a wide range of functionality for organizing chats with customers, including AI integration and internal system integration.
Saves time by consolidating multiple tools into one with great functionality.
Clean and easy-to-use tool that works out of the box.
Affordable pricing with all the necessary features.
Occasional issues with basic features breaking, requiring time to fix.
Support responsiveness can vary, leading to frustrations with critical functionality failures.
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Showing 91-100 out of 243
JQ
Jesper Q
12/04/20
"Flawed and keep failing and support keep making excuses (cost us lots of revenue)"
What do you like best about HelpCrunch? They have a chat, but only when it actually works or you are able to login. I have many complaints from clients clicking links in the email and they cant reply to us, or when we reply it show email sent but customers never received it.
CB
Cindy B
11/23/20
"Great all-around customer support and outreach platform"
What do you like best about HelpCrunch? - A great feature-set that caters toward customer support and marketing outreach for SAAS companies - Responsive customer support team that is willing to help with setup and onboarding
TH
Torsten H
11/23/20
"Helpcrunch as our best Supportsystem yet"
What do you like best about HelpCrunch? I love the easy to use Apps and Backend. What do you dislike about HelpCrunch?
CD
César d
11/20/20
"The KB makes it really simple to answer customer questions"
What do you like best about HelpCrunch? The easy KB makes it really simple to assign support staff that are not technically versed. We used to have a wiki, and our support staff - my partner - did have a really hard time wiki code. This is much more accessible for her.
AU
Anonymous User
11/10/20
"Good priced chat platform with great support"
What do you like best about HelpCrunch? We have used the platform for 9 months and have experienced constant development of features and great support when needed. They also take our feedback into consideration and have released several features that meet our demands.
KV
Kiran v
10/23/20
"Best platform to have live interactions with customers"
What do you like best about HelpCrunch? Help Crunch live customer chat helps brands to connect with customers and collect customer feedback, suggestions, and resolve their problems.
AU
Anonymous User
10/15/20
"Really Amazing !"
What do you like best about HelpCrunch? All the features of the app are amazing. Best feature is the ability of the app to automatically send email to the visitors if someone is not online
J
Jérémy
10/15/20
To flee quickly
Problem after problem. The chat bar disappears several times a day (for more than a month) because of their technology, their tool for sending emails to our customers is not at all developed (sending emails every day to my customers when I have unsubscribed for over a month now). Team not really professional, I will advise everyone to go your way. Competitive tools (and not more expensive than that) do a thousand times better! And of course, no compensation expected from them :) (I lost a ...
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AU
Anonymous User
10/14/20
"To flee urgently, here is why!"
What do you like best about HelpCrunch? Other than (possibly) the price. Otherwise nothing. What do you dislike about HelpCrunch?
AK
Arun K
10/05/20
"Nice chat plat and affordable too"
What do you like best about HelpCrunch? All in one messaging and WordPress integration with other value added features like help documentation, sending email to offline chat users with automatic follow ups at an affordable pricing for startups
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].