9.7
Spot Score
Help Scout Reviews in June 2026: User Ratings, Pros & Cons
Streamline customer support with Help Scout.
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Starts from $20 / User / Month when Billed Yearly
Help Scout Reviews & Ratings
Spotsaas Editor’s POV
Help Scout is a robust help desk solution designed for growing businesses. Its scalability and integration of multiple support channels make it an excellent choice for teams looking to enhance customer support without switching between applications.Read more
Help Scout pros and cons
Scalable for growing teams
Personalized support during migration
All-in-one interface
Free trial available
Can be overwhelming for new users
Pricing may be high for small teams
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Showing 41-50 out of 325
EM
Eric M
05/19/22
"Good for collaboration"
What do you like best about Help Scout? The fact that I can access all the emails/communications from our clients at the same place and collaborate with my team on working on them.
AT
Afton T
05/18/22
"Excellent software - clean look, great support"
What do you like best about Help Scout? Found their onboarding to be very thorough, love their thoughtful emails with tips and articles, and a great, clean software overall. Clearly designed with a good understanding of what is helpful in a real-life customer service department.
AU
Anonymous User
05/18/22
"Very good application to do customer support in a company"
What do you like best about Help Scout? It is very easy to structure messages, share them inbetween colleagues and keep track of progress. Also, it always works and if there is an issue, it gets resolved very quickly.
NR
Nica R
05/17/22
"Help Scout user for 4 years"
What do you like best about Help Scout? The simplicity is what I love about Help Scout. I've tried other platforms, but for me, this is more comfortable for my eyes and user-friendly. I also like that the folders for my specific job responsibilities are clearly visible. I've been using this for a long time now and I can say I never had a hiccup.
DB
Delano B
05/17/22
"Saves our teams about 50hrs a week"
What do you like best about Help Scout? HelpScout is much more than a shared inbox. Yes, we went from having 6 Outlook shared inboxes to one centralized place for all customer, vendor, and team communications.
YS
Yordan S
05/17/22
"One of the best help center provider"
What do you like best about Help Scout? The complete set of tools that HelpScout offers allows you to organize your customer's emails easily. One of my favorite features is the "Saved Reply" which allows me to write a faster reply with a starter template for common questions.
AU
Anonymous User
05/17/22
"Amazing work tool"
What do you like best about Help Scout? Its very easy to use and everything is so easy to keep organised What do you dislike about Help Scout?
AU
Anonymous User
05/17/22
"I LOVE HelpScout!"
What do you like best about Help Scout? There is no one thing that I like best. HelpScout performs so many tasks seamlessly that I'm periodically surprised at a function or feature that has been making my life easier without me realizing it. Whenever I'm frustrated with some of the other platforms we have to work with, taking time to be grateful for HelpScout's reliability helps calm me down. Customer Support is prompt, friendly, honest - and very rarely needed!
AU
Anonymous User
05/17/22
"Overall they're good. They are slow sometimes, but the job get's done."
What do you like best about Help Scout? The user-friendly software makes it easy to learn and understand. What do you dislike about Help Scout?
VH
Vincent H
05/17/22
"HelpScout is a Lifesaver!"
What do you like best about Help Scout? The functionality and the user ability is fantastic. Easy to pick up and saves so much time. What do you dislike about Help Scout?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].