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9.7

Spot Score

Help Scout - Help Desk Software

Help Scout Reviews in June 2026: User Ratings, Pros & Cons

Streamline customer support with Help Scout.

4.52

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Starts from $20 / User / Month when Billed Yearly

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Help Scout Reviews & Ratings

4.52

Excellent

Based on 327 ratings & 326 reviews

Rating Distribution

Excellent

(238)

Very Good

(67)

Good

(11)

Poor

(5)

Terible

(5)

Spotsaas Editor’s POV

Help Scout is a robust help desk solution designed for growing businesses. Its scalability and integration of multiple support channels make it an excellent choice for teams looking to enhance customer support without switching between applications.Read more

Help Scout pros and cons

  • Scalable for growing teams

  • Personalized support during migration

  • All-in-one interface

  • Free trial available

  • Can be overwhelming for new users

  • Pricing may be high for small teams

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].