HelloFax Reviews in June 2025: User Ratings, Pros & Cons

Hello Fax was great when we first…

Hello Fax was great when we first signed up. However, over the past several weeks we have been having major issues with sending faxes. When we attach the documents and send the fax only sends with the cover page. The support offered for this service is horrendous. Had to wait over 2 business days for an email response and they do not even offer chat or phone support. They were unable to even detect what the issue was and were extremely unhelpful. Unfortunately will have to switch our ...

I wrote a long review that disappeared…

I wrote a long review that disappeared because I hit the wrong computer key, I guess. Hello Fax has no customer support. Zendesk is for businesses and their email help is a joke - literally!!! You email re: help issues and they email back cheery replies about getting back to you. I have not heard from them yet!!! You email that you want to drop their service (and therefore, stop them from dinging your card monthly) and they ignore you. PC made a bad editor's choice on this one!!!

Attempted to send fax

Attempted to send fax. Says fax "sent" though no time did I get an email notification like promised. Yes, I checked my junk mail. faxes are my history as "sent." I was never charged for them-- red flag-- and surprise! they were never received. Worst part is, I tried calling hellofax twice-- rings and rings. I sent two messages to customer support through the website over the course of 5 days, no response. All in a all a 0/10 experience.

Spamment sans vergogne avec des mails mensongers

Je viens de recevoir le mail suivant sur notre adresse de support client :Dear Customer,You have received a FaxDate and Time: 08/27/2018 08:23 AMNumber of pages: 7Personal reference ID: ASE54368H.See Your Fax NowThank you for going paper-less!- HelloFax CrewIl s'agit à l'évidence d'une tentative d'arnaque, car ces gens n'ont certainement reçu aucun fax pour nous, d'ailleurs nous avons déjà un service de fax sans papier qui fonctionne très bien avec notre fournisseur de téléphonie (Keyyo), ...

Stay away!

From the technological point of view, the service seems to work well (even though I only tried it once). The rest - left me with an impression that I was dealing with crooks. The company promises to give you 5 free pages, which was exactly the number of pages I was sending in my first fax, but it turned out that HelloFax gets quite creative with math when it comes to billing. They counted 10 (!!!) pages and of course, charged me for the "free" fax. I contacted the support on the issue, but ...

Very frustrating not to have a number …

Very frustrating not to have a number or even an email for support!

User friendly

Hellofax provide clear instructions, no hidden fees or added coverpages etc.. Overall great service