Heartland Payroll Reviews in May 2025: User Ratings, Pros & Cons

Great Payroll Company

What do you like best? They are very responsive to emails and area always there to assist. What do you dislike? I can't think of anything. I have no issues with them. Recommendations to others considering the product: I highly recommend Heartland. They are great for processing payroll and their HR portal is also very useful. What problems are you solving with the product? What benefits have you realized? We have reduced our payroll costs and changed to a bi-weekly ...

Heartland makes payroll very easy, 30 checks done in 30-40 minutes!

What do you like best? Online interface is very user friendly, I have my own dedicated support specialist and have never had an issue that went unresolved. Payroll comes in overnight freight and has always showed up as promised even through inclement weather. What do you dislike? The ability to move from employee to employee through various lists can be slow. What problems are you solving with the product? What benefits have you realized? Accurate payroll, a vast battery of ...

Simple to use

What do you like best? I love how simple it is to complete employee time entries, and process payrolls. What do you dislike? I dislike how difficult it is to generate reports with the exact information that you want. Recommendations to others considering the product: Take the time to learn during implementation how to properly generate reports because it’s very confusing. What problems are you solving with the product? What benefits have you realized? Payroll ...

Heartland Review

What do you like best? I never have any issues with my payroll. They are always super quick to answer any of my questions or requests. I like that I have a particular person to deal with, but if she is ever out, there is always someone standing by to take her place. What do you dislike? I have absolutely no complaints. I have never had an issue or a problem. What problems are you solving with the product? What benefits have you realized? We do all of our staff payroll thru ...

Immediate and helpful responses!

What do you like best? I love that we have a personal representative that we can reach out to directly whenever there is an issue or question. What do you dislike? The original training session was rushed and left with a few questions afterwards, but that has all been remedied since. What problems are you solving with the product? What benefits have you realized? With Heartland taxing care of the monthly/quarterly taxes, etc I do not have to worry. When a question came up ...

helpful and friendly staff

What do you like best? The ease of being able to contact my representative when I need to. Whether it is via phone or email she is always great about responding . What do you dislike? When my representative is sick and I have to work with a different person. Only because my accounts are a little confusing and my person is awesome. What problems are you solving with the product? What benefits have you realized? I don't have any problems that are being solved by Heartland ...

Excellent payroll service

What do you like best? I LOVE that Heartland has such personal service. Their service team is great, and they make payroll easy and convenient. A special shout-out to Shannon Levinski and Vincent Giuliano, who both are an absolute pleasure to work with. They are both very professional, knowledgeable and make truly make this as easy as possible so that we can spend our time running our business. As a plus, I don't get sales calls like I still get from both ADP and Paychex. What do you ...

Very easy to work with and knowlegable about all aspects of payroll!

What do you like best? I love the online portal it is so easy to figure out exactly what the payroll looks like and you can make changes that are in real time! What do you dislike? I really haven't found any downsides to using Heartland and would recommend them to anyone who asked for a referral! Recommendations to others considering the product: It is worth making the switch. It's easy they do most of the work and the online portal is fantastic compared to other companies. ...

Simple and easy with good customer service

What do you like best? I like how easy the payroll processing function is with heartland. They also make it easy to update with holdings and deductions. They have a great customer support staff as well. What do you dislike? I dislike how difficult it can be to run reports. It is confusing and they do not provide good direction when you need to pull any kind of payroll or employee census reports. Recommendations to others considering the product: Spend time during ...

Heartland Payroll works well for us

What do you like best? The payroll specialist is usually available with a quick response time to any of my questions or problems. What do you dislike? Once in a while there is an issue so I do always have to review my payroll even if there are no changes requested. Recommendations to others considering the product: Heartland does a great job at a reasonable cost. What problems are you solving with the product? What benefits have you realized? It quick - usually very ...