8.7
Spot Score
Efficient payroll management made easy.
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Heartland Payroll offers custom pricing plan
Heartland Payroll garners praise for its user-friendly platform and standout customer service, making it a strong contender among payroll providers. Many users appreciate the dedicated payroll specialists who offer personalized support, whether resolving issues or navigating payroll intricacies. The ease of online payroll processing and robust reporting tools ...Read more
The self-service portal is intuitive and easy to navigate, offering features for payroll entry, custom reporting, and data access.
Dedicated payroll specialists are knowledgeable, friendly, and responsive, resolving issues efficiently.
Payroll automation eliminates the need for manual calculations by handling taxes, deductions, and filings at local, state, and federal levels.
Integration with external systems (e.g., time cards, accounting software) streamlines payroll and reporting processes.
Onboarding processes can be disorganized and manual, leading to errors and requiring additional oversight.
Frequent turnover of payroll representatives affects continuity and consistency for some customers.
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AI
Administrator in Non-Profit Organization Management
08/15/19
Great Service
What do you like best? They are efficient and they answer all questions they are qualified to answer. What do you dislike? Some times it is hard to get in touch with your worker. Recommendations to others considering the product: Good company to work with What problems are you solving with the product? What benefits have you realized? None
AI
Administrator in Medical Practice
08/15/19
Heartland Payroll
What do you like best? I like the quick response I always receive when contacting Heartland Payroll What do you dislike? I don't like that they have a lot of turnover in their payroll specialists What problems are you solving with the product? What benefits have you realized? The ease of payroll makes my job so much easier.
NM
Nancy M
08/14/19
Great experience!
What do you like best? I have used several payroll services over the years with very mixed reviews. The better ones were quite costly, and the "bargain ones" were totally worthless. Since coming to Heartland 3 years ago, I feel like I now have both. Heartland does a great job and my account rep responds very quickly to any questions I may have. I highly recommend Heartland to anyone looking for a quality payroll service! What do you dislike? To date....I haven't really found ...
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KF
Karie F
08/14/19
User Friendly
What do you like best? I can import the hours from Timeworks and modify what needs to be then send it on. If I have any questions Heartland is quick to respond. If my representative is not available someone else can help. What do you dislike? I'm not sure if there is a way and I just haven't found it or asked, but I would like to email the pay stubs instead of printing. Recommendations to others considering the product: Give them a try. We have been very happy with them. ...
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AI
Administrator in Government Administration
08/14/19
Usually it is good, but in the past 6 month managment has not been helpful or cooperative
What do you like best? I love that one person services my account and it goes right to her when i call. What do you dislike? That Management was to call me back over a month ago and has not done so. Recommendations to others considering the product: Make sure all your payroll is uploaded correctly when you sign up What problems are you solving with the product? What benefits have you realized? They messes up my account when we came on board in 2014 and will not own ...
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AI
Administrator in Mining & Metals
08/13/19
Always helpful and courteous
What do you like best? Easy to process payroll on line, very easy to use What do you dislike? There is nothing that I dislike about using Heartland Payroll What problems are you solving with the product? What benefits have you realized? Eliminate the need to get checks signed. No need to worry about getting employees paid on time even if they aren't here.
AI
Administrator in Construction
08/13/19
Excellent service with a dedicated team to help with any problems.
What do you like best? They accommodate any and all requests in a timely manner. What do you dislike? PTO system had some glitches that need to be corrected within the system Recommendations to others considering the product: Great service and excellent support. What problems are you solving with the product? What benefits have you realized? Simply and easy payroll processing from start to finish. Integration with quick books and job costing per employee per pay period.
UI
User in Retail
08/13/19
Heartland Payroll's service is spectacular!
What do you like best? The speedy, courteous and extremely helpful service I receive from my payroll specialist, Nicole Arnold. What do you dislike? Not much to dislike: Everything works so very smoothly. What problems are you solving with the product? What benefits have you realized? We are experiencing immediate turnaround on our payroll so that we can process it at our convenience.
AI
Administrator in Wholesale
08/13/19
payroll service rep communicate with client very well and solve the problem on time.
What do you like best? response very quick. any question and request, as soon as I sent over, I got help and answer . What do you dislike? the Q and year report , if you can sent out reminder to pick up before the due day will be very good. What problems are you solving with the product? What benefits have you realized? Since we got reminder on the payroll input day, make the work more organized.
UI
User in Retail
08/13/19
Easy to use website.
What do you like best? Easy to use website. They have always helped with any tax questions or issues. What do you dislike? I have not used any feature that I have disliked but also I have not tried all the features. What problems are you solving with the product? What benefits have you realized? When we had a change in of tax id number we encountered a few problems that were taken care of by the professionals at Heartland.
