Heartland Payroll Reviews in May 2025: User Ratings, Pros & Cons

Trustworthy

What do you like best? Professional Trustworthy professional Ever step is efficient and is always timely and accurate. What do you dislike? I have ever had a negative experience with Heartland! What problems are you solving with the product? What benefits have you realized? I can count every week, month, quarterly and end of the year accounting to be accurate! Response from Casey C. of Heartland Payroll edit Janisse, you summed it up perfectly with ...

Controller

What do you like best? Friendly and capable staff; Checks are always delivered on time. What do you dislike? We haven't experienced any negatives which were serious enough to remember Recommendations to others considering the product: Strongly recommended What problems are you solving with the product? What benefits have you realized? Tax info is always current and tax reports automatically filed on time Response from Casey C. of Heartland Payroll edit Ron, ...

Above & Beyond

What do you like best? Heartland Payroll has always been extremely responsive, helpful and friendly to work with. What do you dislike? There is nothing negative I could say about Heartland Payroll. Recommendations to others considering the product: Personal, professional, affordable and accurate service What problems are you solving with the product? What benefits have you realized? Heartland Payroll takes the headache out of doing payroll and provides us with prompt ...

Payroll review

What do you like best? The payroll entry and customer support are exceptional. What do you dislike? Reports are more difficult to manage than previous system. What problems are you solving with the product? What benefits have you realized? Ease of handling subcontractor payroll. Less time involved. Response from Casey C. of Heartland Payroll edit We appreciate you taking the time to leave us a review, and for letting us know how exceptional our customer ...

The Best!

What do you like best? Simple, common-sense way to do payroll. Screen flows make sense and it saves TIME, the most precious commodity that I have. What do you dislike? There is nothing I dislike about Heartland Payroll. Recommendations to others considering the product: Easy to set up, great support from company, and easy to use. Try it! What problems are you solving with the product? What benefits have you realized? Save PLENTY of time! Response from Casey C. of ...

Outstanding service with awesome customer support is what Heartland Payroll is all about

What do you like best? Customer service is why I have used Heartland Payroll for over 15 years. What do you dislike? The one this I dislike is that Heartland Payroll use Fedex to delivery my paychecks & the driver comes before we open Recommendations to others considering the product: The price is right, customer service is spot on & easy to use What problems are you solving with the product? What benefits have you realized? The payroll service is quick and easy to do ...

Love Heartland Payroll

What do you like best? Self-service entry and responsiveness from support. And they deal with the federal and state governments. What do you dislike? There is nothing I dislike about Heartland. I'm very pleased. What problems are you solving with the product? What benefits have you realized? I don't have to mail anything and all my payments are direct deposited. Response from Casey C. of Heartland Payroll edit Thank you for your review, Vane! We'll pass along your ...

Our rep is amazing!

What do you like best? She is so great, helpful, and knowledgeable. I couldn't do Payroll without her. What do you dislike? The online portal is clunky and ugly. I wish this would improve. What problems are you solving with the product? What benefits have you realized? They are a great payroll partner for my business. Response from Casey C. of Heartland Payroll edit It's great to hear about your positive experience with your payroll rep, Colby. Those reps work ...

Great customer service

What do you like best? When I have an issue, they figure it out. What do you dislike? That I can no longer get through to anyone after 5pm Recommendations to others considering the product: The only criticism I have is that I no longer have access to my older payroll information since you switched to a new payroll platform. I receive a lot of requests for employment verification and need to refer back to old records for that purpose, as well as payment history, which is now ...

Heartland User

What do you like best? It is able to manage multiple organizations at the same time. Stores personal information well. What do you dislike? The format is a bit confusing, not an easy sight to navigate. Also the way time is measured does not make much sense. Adding users is difficult. It also takes a long time to recover funds that were not deposited into a bank account. Recommendations to others considering the product: Make sure you are using actual time, not increments of ...