Heartland Payroll Reviews in May 2025: User Ratings, Pros & Cons

Easy, stress free payroll!

What do you like best? No more keeping up with always changing payroll regulations. What do you dislike? Nothing at all. Leave the payroll to them! What problems are you solving with the product? What benefits have you realized? Frees up time for me to run my business instead of being an accountant

Friendly, convenient service

What do you like best? The system is well organized, so fairly intuitive to manage. And when I need help, our payroll specialist is always friendly and helpful. What do you dislike? Nothing that I can think of at this time. Recommendations to others considering the product: Great service What problems are you solving with the product? What benefits have you realized? Payroll processing and tax reporting/paying.

I love the Heartland Staff

What do you like best? The reps are always very helpful and kind What do you dislike? Phone system when calling to reach our company rep. Recommendations to others considering the product: Heartland is worry free and is able to help with all payroll issues and HR situations. What problems are you solving with the product? What benefits have you realized? Payroll / HR Our rep always gets me the answers and results needed ASAP.

Great Payroll Company

What do you like best? Their customer service is amazing and the platform is easy to use. What do you dislike? Nothing. I've had no substantial problems with payroll and the minor ones always get fixed. Recommendations to others considering the product: You can't go wrong with them. They are responsive and will hold your hand through the whole transition and implementation. What problems are you solving with the product? What benefits have you realized? I am an HR ...

Heartland Payroll

What do you like best? I have used Heartland Payroll for over 8 years. We are a very small business, but still feel that the value we get from HPS more that makes up for the cost. Our payroll specialist, Lauri Lacey, has been professional and responsive. If I have a question or send an email, it is immediately addressed. What do you dislike? We have not ever had occasion to consider doing payroll in-house or using another company. What problems are you solving with the product? ...

Great payroll company

What do you like best? customer service very profesional and helpfull people. What do you dislike? That the timekeeping is not included. We have to upload the hours from Timekeeping. What problems are you solving with the product? What benefits have you realized? payroll

Not very user friendly

What do you like best? Hard to say. It meets expectations. Direct deposits are made on time. Quarterly reports are submitted in timely manner. No issues with 401k submission reports. What do you dislike? It is not easy to navigate through the system. There is no "search" or "help" module when needing assistance. Recommendations to others considering the product: Ask for training!! What problems are you solving with the product? What benefits have you realized? I am ...

Responsive and Helpful

What do you like best? I can reach a person whenever it is convenient for me. It doesn't matter if our personal representative is on vacation, sick or helping someone else. What do you dislike? I have no suggestions for improvement. Everything has been better than expected. Recommendations to others considering the product: Although Heartland may be a large corporation it delivers a personal touch and you can always speak to a person What problems are you solving with the ...

Hassle free payroll

What do you like best? The online portal is easy to navigate. Adding and editing employees is simple. What do you dislike? Lack of email/text reminders as to when payroll needs to be submitted What problems are you solving with the product? What benefits have you realized? Not having to submit quarterly returns is time /money saving. Response from Casey C. of Heartland Payroll edit Thank you for helping us spread the word about our "easy to navigate" online ...

Great Pricing For The BEST Payroll Service

What do you like best? The account representatives that I have had in my many years with Heartland have totally validated my switch from PayChex, who I left because they screwed up my payroll and while they fixed their errors, they refused to help me with the additional accounting fees that I had to incur to correct my returns. Heartland has been there all the way for me, quickly and accurately reporting all of our data to the proper authorities and my A/Rs have been insightful, ...