Heartland Payroll Reviews in May 2025: User Ratings, Pros & Cons

Payroll specialist

What do you like best? The payroll specialist is always available or very prompt in returning calls. She will take the time to walk you through each step and assist in reviewing to make sure everything is correct. What do you dislike? The cost to run an extra payroll. Example: want to run a separate check for bonuses and the costs to do this. What problems are you solving with the product? What benefits have you realized? Having Heartland complete our payroll creates time for ...

EXCELLENT COMPANY

What do you like best? WHAT IS NOT TO LOVE ABOUT HEARTLAND. THEY ARE ALL TOP NOTCH PROFESSIONALS TO WORK WITH. I ESPECIALLY LOVE THE ENTHUSIASM THAT LEE ANN AND JOYCE PUT INTO THEIR WORK. IT MAKES IT A REAL PLEASURE TO DEAL WITH THESE REPS. What do you dislike? NOTHING/NOTHING/NOTHING/NOTHING X INFINITY What problems are you solving with the product? What benefits have you realized? No problems with them at all. Having three stores to be responsible for, it saves me a lot of ...

Solid Dependable Service

What do you like best? having an assigned rep is awesome, the system is easy to use and reasonably priced What do you dislike? sometimes the system goes down right before the cut-off time to process also would like to be able to add manual checks on our own What problems are you solving with the product? What benefits have you realized? solid service

Easy platform to navigate with great customer service

What do you like best? Not only is the site to enter payroll easy to navigate the customer service that is provided is top notch. Whether it is a simple question about the use of the site, challenges with entries or user error the support and response by Heartland Payroll Specialists are thorough and timely! What do you dislike? Downloading reports is sometimes a slow process, however that may be attributed to slower download speeds on our network more than a platform issue. What ...

ok

What do you like best? online reports and historical reports. What do you dislike? impossible to get Heartland to refer to clients by their name and not a number. Recommendations to others considering the product: Setup takes too much communication. What problems are you solving with the product? What benefits have you realized? Needed payroll processor.

Very easy

What do you like best? Very easy to use and specialist are very helpful What do you dislike? nothing. very thing is very easy and very professional What problems are you solving with the product? What benefits have you realized? one stop shop

So happy we switched

What do you like best? We switched to Heartland because of its reputation for great customer service and we have not been disappointed. As a small company with limited bandwidth and experience with payroll, we needed a company to rely on not just to process payroll, but to answer our questions. What do you dislike? I am somewhat disappointed that I am now on my third payroll specialist in 2 years as I loved my first one. That said, I wasn't disappointed in my new ones' performance. ...

Simplest and Efficent Payroll System - Heartland Payroll

What do you like best? I have the ability to input the payroll in an easy and efficient manner, always have my Associate Payroll specialist available when I need support and I can generate any payroll report anytime. I also appreciate the Human Resources Support - available to me again anytime. What do you dislike? I have nothing to dislike about Heartland Payroll. I am pleased with everything. What problems are you solving with the product? What benefits have you realized? I ...

Best Payroll Service Out There

What do you like best? I like that someone is always available to talk to you, never have I had to leave a message for someone to return a call. Awesome customer service! What do you dislike? Nothing, I am thoroughly satisfied with the service I have received What problems are you solving with the product? What benefits have you realized? Health insurance benefits are very easy to add, I have 24 hour access to statements and important documents

Highly recommend Heartland

What do you like best? Heartland is fast, efficient and always does great work. They don't make mistakes and are very helpful when we have questions or any special needs. I've had issues setting up new employees and questions about court-ordered wage garnishment, for example. I always get fast answers and the right answer from Suzanne Slagle, our specialist. Even on the rare occasion that Suzanne is out, the other specialists step right in to assist. What do you dislike? My only ...