Heap Reviews in June 2026: User Ratings, Pros & Cons

"Good Software we aren't using to its full potential "

What do you like best about Heap? tracking users, actions, sessions, etc. useful tool to track and analyze What do you dislike about Heap?

"Decent Analytics Software but Nicer Features cost more"

What do you like best about Heap? The fact that you can analyze actions retroactively is REALLY helpful (you can go as far back as when Heap was first implemented on your website).

"Great tool for understanding customer's sessions"

What do you like best about Heap? You can easily create your custom filter which lets you get the relevant sessions that you need. It even works retroactively. Customer's sessions in lifetime is also a nice feature to check recurring behaviors.

"Great tool for understanding customer's sessions"

What do you like best about Heap? You can easily create your custom filter which lets you get the relevant sessions that you need. It even works retroactively. Customer's sessions in lifetime is also a nice feature to check recurring behaviors.

"Auryc CX analytics - great technology and company"

What do you like best about Heap? Auryc's CX technology has great session recording capability with full filtering to allow zoom-in to understand exactly the customer journeys of interest. Analytics allow understanding why the customer behaviour observed has occurred. Integrated Voice of the Customer feedback completes the picture.

"Auryc CX analytics - great technology and company"

What do you like best about Heap? Auryc's CX technology has great session recording capability with full filtering to allow zoom-in to understand exactly the customer journeys of interest. Analytics allow understanding why the customer behaviour observed has occurred. Integrated Voice of the Customer feedback completes the picture.

"Super powerful for autonomous marketers"

What do you like best about Heap? Auto tracking of every single click on the website right out of the box. The ability to retroactively define an event by using a CSS selector or HTML element in order to get instant insights.

"Incredible tool for analyzing product usage and finding technical issues"

What do you like best about Heap? It is very easy to tag and filter sessions. The recordings along with the error tracker have been immensely helpful to identify and fix technical issues. The team at Auryc is very responsive to feature requests and bug fixes.

"Incredible tool for analyzing product usage and finding technical issues"

What do you like best about Heap? It is very easy to tag and filter sessions. The recordings along with the error tracker have been immensely helpful to identify and fix technical issues. The team at Auryc is very responsive to feature requests and bug fixes.

"Auryc has been a great help"

What do you like best about Heap? I like that I can ask questions of the system to inform my marketing decisions. I like that from the moment you put the code on the website that it is tracking everything.