HappyFox Reviews in May 2025: User Ratings, Pros & Cons

Fantastic, simple and elegant

What do you like best? *Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding *Web Access (Can be used from nearly any device or platform *Easy management (Creating of reports, user creation and management, customization *Integration (They have been rapidly expanding the product and allowing other services to connect ...

Much more efficient help desk since we went to HappyFox!

What do you like best? The Iphone App is probably one of the main things I looked for since I am away from my desk a lot. What do you dislike? So far...nothing. Everything with this product does what I need it to do for our small staff. Recommendations to others considering the product Try this I don't believe that you will be disappointed. What business problems are you solving with the product? What benefits have you realized? Having a one stop shop so me and my colleague can monitor ...

Fantastic Support

What do you like best? The support at HappyFox is amazing. Not only are they prompt but they are proactive in sending messages about new or upcoming features. We've been using the product for some time and recently switched to an upgraded version. The transition was smooth and the staff at HappyFox did everything possible to make the process seamless. What do you dislike? Would like better reporting features and the ability to assign tickets to multiple users at a time, not individually. ...

Simple and does the Job.

What do you like best? It's a simple and intuitive help desk, which doesn't require much user training in order to get started. It is also great that customers have an easy to navigate front end that allows tickets to be sent without problems. I also like the new update which has provided a sexy modern look to the site. What do you dislike? I can't seem to find anything to dislike, however it it's a simple helpdesk so it would be best for small/medium size businesses. Recommendations to ...

Great solution for our help desk, good pricing, great customer support!

What do you like best? Easy to use, easy to learn, intuitive system and the HappyFox team are quick to reply and very obliging of any requests. What do you dislike? System can be a bit slow to move from one ticket to the next, but perhaps that is due to my internet connection speed? I will check on that. Recommendations to others considering the product Highly recommend What business problems are you solving with the product? What benefits have you realized? We needed a way to organize ...

Well-designed and reliable

What do you like best? Happyfox's interface is the best we've seen for ease-of-use and being able to manage extended support discussions. Their system has shown great reliability for over 2 years. What do you dislike? Would love to see more integrations like with Salesforce contacts. Recommendations to others considering the product Check out their Smart Rules for incoming tickets. What business problems are you solving with the product? What benefits have you realized? Support issues ...

Happy Fox is an awesome product

What do you like best? Simplicity and Ease to use. Its robust and scalable. What do you dislike? I cant say I dislike it however I would like this product to evolve further more. Recommendations to others considering the product Go for it. You would like it. What business problems are you solving with the product? What benefits have you realized? Enhancing Customer Engagement and communications

HappyFox - Value for my Money

What do you like best? HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need a system admin. Highly Reliable. No Down time. 4. Very Good after sales support. What do you dislike? 1. Does not have category wise statues. 2. Does not have ip based access. If this feature is available ...

Happy customer here

What do you like best? Very easy to use Interface. The reports are valuable and also easy to generate. Very good user experience (especailly coming from the current Helpdesk solution we are on. Amazing customer support so far. What do you dislike? Mobile app could be more robust with functionality. Recommendations to others considering the product This is a very easy to use product that has very complex features

Great HelpDesk

What do you like best? HappyFox offers a terrific user interface with friendly configuration options. The HappyFox support representatives are responsive and the platform is routinely enhanced with new features. What do you dislike? I do not have any dislikes to report at this time. Recommendations to others considering the product Take a look at HappyFox if you are in the market for a solution that provides ease of use, integrations and flexibility. What business problems are you ...