HappyFox Reviews in May 2025: User Ratings, Pros & Cons

HappyFox - Best Helpdesk Solution for Helpdesk/Support Provider - Circular Edge

What do you like best? Ease of use, complete control, Modern UI and tons of features - Since we have started using it the functionality has been growing with us. We have gotten better customer satisfaction, better team management and SLA management for each of our customers has been great. What do you dislike? Nothing in particular - Would request to continue adding more great features and out of the box reporting Recommendations to others considering the product If you are looking for ...

One Stop solution for IT Support

What do you like best? I am using the Popular Plan. The best part is that it had all the required features that we were looking for, has smart rules that help me work easily. Generating reports cannot be more simple. appreciable TAT by the Happyfox support team. What do you dislike? Nothing in specific..................... Recommendations to others considering the product Facility where the user can close the ticket post the issue is resolved, I currently dont see this feature in ...

Good & easy track of your tickets

What do you like best? Email based support. You can create a ticket by sending an email to an internal address. Easy to use Simple Interface you can create custom fields What do you dislike? In the beginning there were som issues, but i think that all problems is solved now What business problems are you solving with the product? What benefits have you realized? We use the system as an internal ticket support system. All employees send an email to an internal email address on our ...

Hppy to use HappyfFox!

What do you like best? This Application is welcoming the user to use it And help you do your job better What do you dislike? The first registration proccess, is the only problem What business problems are you solving with the product? What benefits have you realized? I'm using this app to control my it calls

Very good ticket and customer tracking software

What do you like best? We have been using happyfox since 2 years now and we are very please with it. It save us so much time in the sense that most customers ask the same questions over and over again. Also, we use HappyFox to manage our software development bugs with our other division in Paris. This way, we are assure not to loose track of any issues nor follow up. Thans again to smart rules that help us using pre define reminders. What do you dislike? The fact that we cannot use it ...

a fabulous product

What do you like best? The way it easily tracks and categorizes items. What do you dislike? The server is sometimes a bit slow...... What business problems are you solving with the product? What benefits have you realized? I am using HappyFox as a developer tool. I am developing a piece of software we are using in our office and I send all update suggestions to HappyFox and categorize them. I then don't have to keep update ideas on slips of paper or in awkward e-mail folders. It works ...

Efficient, Friendly and Speedy Support

What do you like best? The Fact that i can manage users logging onto the platform and reset passwords, have a track record of all tickets logged by one user. The dashboard to me is tops, it has the most valuable information. I also love the reporting very much as one can create custom reports to meat liking. What do you dislike? I dislike the fact that there are no reminders setup to remind administrators of critical tickets. As day goes by more and more tickets are logged, some awaiting ...

Happy to use HappyFox

What do you like best? A very easy to learn and an effective tool to handle customer tickets. Super easy to track and keep record of the incoming requests. Also the HF support system is excellent with almost zero response time. In all HF provides an excellent way to manage the Customer Support, we are happy to use HappyFox What do you dislike? Sometimes a single ticket may require multiple people to work on, so we definitely look to have multiple assignee feature. Rest goes well with my ...

Great product

What do you like best? Great support, product is user friendly and provides helpful reports. What do you dislike? We want to do advanced customizations .. we'll get there. What business problems are you solving with the product? What benefits have you realized? We are providing awesome customer support for Outbounders.com clients.

Excellent ticketing system for small businesses!

What do you like best? Makes it super simple to handle customer tickets, and staff can work from anywhere. Easy and intuitive once you've set it up correctly. What do you dislike? Setup can be a bit hairy at the beginning, but Shalin and his team really go the extra mile to make sure you're set up properly. Once you've done the setup, you only have to do it once. I do wish the mobile apps were better for answering tickets on the go. Recommendations to others considering the product It's ...