HappyFox Reviews in May 2025: User Ratings, Pros & Cons

Great tool for electronic production planning and job status

What do you like best? HappyFox is extremely easy to use and setup. We use it many times a day to update job status, we have been saving a lot of time by converting our production board to HappyFox. What do you dislike? The iphone app has some bugs but I heard they are working on it. Recommendations to others considering the product Even if it is called a help desk tool, this can be adapted to many kind of situation. We use it to follow job status in house. Sign up for the 30 day trial ...

Best solution for email ticketing

What do you like best? Easy to design and easy to learn. Comes with best customer service What do you dislike? I don't think of anything that I do not like about this. What business problems are you solving with the product? What benefits have you realized? Solving email ticketing. This is best solution to have group of people working on companies customer service email.

Perfect For Us

What do you like best? Integrating HappyFox has been one of the best decisions we've made for our support team. We utilize both the helpdesk and chat and they work seamlessly together. The Magento connection has been massive for us. We're able to see customer info from Magento right for each HappyFox ticket and chat. Our team is much more organized and efficient. It's been a game changer for us. What do you dislike? The reporting isn't as intuitive and extensive as I hoped. That's the ...

Happyfox for Ticketing!

What do you like best? Easy of navigation and reporting dashboard for managers What do you dislike? email is text based whereas it should be HTML based Recommendations to others considering the product Sign up HappyFox for creating HappyCustomers ! What business problems are you solving with the product? What benefits have you realized? resolving approximately 1200 tickets / daily related to health insurance problem. by using HappyFox we have seen increase in SLA adherence resulting in ...

Going good as a start

What do you like best? Round robin, being able to set up Smart Rules for routing. What do you dislike? Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc. What business problems are you solving with the product? What benefits have you realized? Round robin ticketing, Smart Rule Routing

Easy to use, easy to customize, easy way to organize many tasks!

What do you like best? I like that Happyfox makes forms very easy to customize. The format for stetting up customization is easy. The chat support is VERY responsive and helpful. What do you dislike? The only feedback I have is to be able to copy and paste a screen-shot in the chat window when getting support. Recommendations to others considering the product Use the chat support! They are very helpful and responsive! What business problems are you solving with the product? What ...

Systems Analyst

What do you like best? Happy Fox is incredibly easy to setup, and it is very easy for new users to become comfortable with quickly. What do you dislike? We had some downtime (three times this year a better system of notification would be appreciated. What business problems are you solving with the product? What benefits have you realized? We setup a new Hyper Care system and had a lot of first time users who had never done support. Happy Fox made it incredibly easy!

Very helpful for managing incoming feedback

What do you like best? Happyfox is a very useful system for helping us track our help desk tickets because it's very customizable, plays well with other software including Zapier, and gives us the tools we need to deliver solid and reliable customer service. Also their onboarding and customer support is fantastic! If you have any questions or problems, they're fantastic in this realm. What do you dislike? There have been some glitches with the support widget, and the ui/ux for sending ...

Provided a client with a potential solution to their help desk process.

What do you like best? The fact that this software product was presented to my client and was chosen for implementation due to it's capabilities that met my client's functional requirement such as: - Automated ticketing system along with email notifications - Ability to escalate existing tickets: - Priority of High, medium and low - Automated back-up and simple recovery process - Ability to search existing or historical tickets - Knowledge base for future references (FAQ - ...

HappyFox Review

What do you like best? It is an easy system to use and teach others to use. What do you dislike? I have no complaints about this particular product What business problems are you solving with the product? What benefits have you realized? Tracking IT issues. Makes it easy to do.