HappyFox Reviews in May 2025: User Ratings, Pros & Cons

Great to email customers

What do you like best? I like that we can see the customers history What do you dislike? I wish we could pull up there account from Happy Fox into Magento. What business problems are you solving with the product? What benefits have you realized? We are able to see if a customer contacts us multiply times

Poor Service from Happyfox

PROS & CONS What are the best aspects of this product? We are currently using Zendesk and wanted to import all of our tickets to Zendesk. When I spoke to our account representative prior to signing up with HappyFox she assured us that there would be no cost for ticket importation and that any HF tech would be able to assist us. Once we subscribed to HF we found out that the regular cost to import our tickets would be around $1000 so, we asked if we could import the tickets ourselves ...

Awesome experience with HappyFox's full features and ease-of-use

What do you like best? Ease of setup, ease of use, knowledgebase with canned questions and answers. Tremendous support team that have added a few features relative to integrating with Infusionsoft. What do you dislike? Can't think of anything that I dislike. Recommendations to others considering the product Go for it! You are likely to love HappyFox and its customer support team. What business problems are you solving with the product? What benefits have you realized? Easy for our tech ...

Complete suite

What do you like best? The flexibility of the smart rules is very great as well as the canned responses option. What do you dislike? The way to create new tickets is a bit frustrating. What business problems are you solving with the product? What benefits have you realized? It allows to communicate with our customers in an organised and efficient way.

Reduced Time For Support Questions by Half

What do you like best? HappyFox was really easy and fast to setup. I love the simplicity and the fact that the knowledge base has reduce our support email by more than 50%. I have setup canned responses so it is really fast to reply to recurring questions. What do you dislike? Can't think of anything in particular. Recommendations to others considering the product If you are spending hours every day replying to support questions and most of the questions are similar, HappyFox will save ...

Happy Fox Review

What do you like best? I enjoy the simplicity of HappyFox. The user interface is very easy to comprehend and learn, coupled with helpful statistics and features Happy Fox is a very fluid system to use. The ability to add multiple tags, canned responses, and notes within a ticket thread makes it a bonus to use with coworkers. What do you dislike? HappyFox can sometime encounter errors with auto responses. This can typically be corrected easily, but makes for an inundated inbox at times. ...

Very pleased

What do you like best? Easy to customize, lots of report features. What do you dislike? I haven't found anything I dislike. I guess I would say the name has been a a problem because many think it is cartoonish. I like it. What business problems are you solving with the product? What benefits have you realized? managing call volumes,, types, support techs efficiency

We love HappFox!

What do you like best? Easy to setup and manage, easy to use, customizable to our needs. Love that it works with our SSO, Okta. What do you dislike? So far have not found anything we dislike about HappyFox or any major pain points. What business problems are you solving with the product? What benefits have you realized? We use HappyFox to keep track of everything we do in IT, mostly for Helpdesk. We've built IT new hire forms into new hire tickets which has eliminated an old paper ...

Great product, great price

What do you like best? HappyFox has been a great help desk/ticket management system for over 5 years. Easy to configure, easy to navigate, no downtime, great customer support, good price. Highly recommended! What do you dislike? The reporting function met our requirements but it could be more flexible. What business problems are you solving with the product? What benefits have you realized? help desk/ticket system

Fantastic staff, helpful and quick to respond.

What do you like best? How quickly the staff offer support and the length they'll go to to find the answers for you. What do you dislike? Sometimes it crashes. It's happened maybe 4 or 5 times, but as I've said before the staff are extremely helpful. Recommendations to others considering the product Speak to the staff beforehand to find out about all features before implementing. They'll give you great tips. What business problems are you solving with the product? What benefits have you ...