HappyFox Reviews in April 2025: User Ratings, Pros & Cons

Perfect for my business

What do you like best? Our business is PropertyFox so it's well fitted with the name! Links with our Facebook account. Picks up the location of customer What do you dislike? Facebook messenger is sometimes out of sync Recommendations to others considering the product yes What business problems are you solving with the product? What benefits have you realized? Quick replies to customer enquiries about our business. Opportunity to convert into clients.

HappyFox Chat is robust, easy to use & creates high impact customer service experience!

What do you like best? The best thing about HappyFox chat is how versatile/programmable the platform is. It offers so many incredible features that may not be needed in the early stages of use, but great for scaling into. Reporting, customer satisfaction, monitoring web visits, initiating trigger chats on specific pages, canned actions and all of which so easy to setup! Oh ya, and great customer support! What do you dislike? Nothing really to mention here. Perhaps too many chat windows ...

Customer Care and Compliance Manager

What do you like best? The ease of integration with our company website. The Chat application is very intuitive and easy to customize to fit our company's needs. What do you dislike? You can't arrange the canned responses alphabetically, the # search is somewhat cumbersome. Recommendations to others considering the product Very affordable and adaptable Chat solution! What business problems are you solving with the product? What benefits have you realized? Another easy way for customers ...

This chat site is great for quick responses and is very user friendly!

What do you like best? I really enjoy that notification box/sound when the chat is initialized. It also is great because it shows you if the customer went idle or is still typing. What do you dislike? I wish the ratings box was on the chat the entire time. When the chat is ended with the customer you can see the customer went "idle". I wish the chat showed the rating during the entire chat conversation, because not always will the customer X out of the conversation. Recommendations to ...

Help Grandpa (or older users) with their computer issues

What do you like best? It's really easy to walk through remote users on downloading and using the application from the web What do you dislike? It's not completely free. But otherwise it's great. Recommendations to others considering the product It's free! What business problems are you solving with the product? What benefits have you realized? Remote software support

Really helps for getting proactive with our prospective customers.

What do you like best? I have been using HF Chat for 2 months now, and we have doubled the number of demos we run since we are able to prompt users to sit for one in real time. By catching them "in the moment", we are able to increase our trials and, ultimately, our conversions. What do you dislike? Hard time transferring chats between different divisions (like from Product Support to Sales Recommendations to others considering the product Make the switch now, this is only getting ...

Helpful tool

What do you like best? It is convenient and easy. It helps us communicate with our customers. What do you dislike? Nothing, I like it a lot. It is very useful What business problems are you solving with the product? What benefits have you realized? Communications with customers.

Quick to set-up and easy to use

What do you like best? HappyFox is extremely easy to set-up and our team was able to start using it the same day we signed up. Creating new tickets and being able to communicate with customers about their questions/issues are both super simple to do. What do you dislike? I wish that there was an easy way to mass-communicate with our customers through HappyFox, regarding things like new features and product releases. Recommendations to others considering the product Easy and quick to ...

Great tool to organize customer support in a team

What do you like best? it has a very easy to understand UX, which makes it useful for new collaborators What do you dislike? there is no built-in spam filter currently, but you can setup a manual spam category What business problems are you solving with the product? What benefits have you realized? it got us much more organized, we cannot forget about open issues

Very user friendly

What do you like best? Ease of use. Was able to bring the Client Service team up to speed quickly. We ha to migrate off of our old ticketing system and the cut over we smoothly due to the ease of HappyFox. What do you dislike? At this point there is nothing that I can say that I dislike. It has met all my needs. What business problems are you solving with the product? What benefits have you realized? We migrate form Salesforce and found HappyFox to be a cost effective means to provide ...