Guru Reviews in May 2025: User Ratings, Pros & Cons

One of the easiest ways to help your customers and your team

What do you like best? Guru allows our team to seamlessly capture and refer to information to better serve our customers and to collaborate with each other. It reduces internal shoulder taps, and it reduces back-and-forths on customer requests. What do you dislike? I would like to see improvements to the card management flow as it could be more intuitive, but I do know Guru is always in the process of improving their product. What problems are you solving with the product? What ...

Fantastic for Hybrid Teams

What do you like best? I love that cards are easy to update and content is easy to share. There are also great options to confirm who has read the card and who is using the content correctly. I also enjoy that there is a background saving feature for when your computer inevitably crashes What do you dislike? It would be nice if the entire team got a notification about a comment or question on a card instead of just the verifier. What problems are you solving with the product? What ...

Great Application For Instantaneous Information

What do you like best? Guru's in-browser extension allows me to swiftly access company information without having to manage multiple screens or applications. I use it on the fly every day, and it has been a life saver especially on customer phone calls. What do you dislike? Guru can be difficult to hold verifiers accountable for their cards. I find it very tedious to maintain our large database of Guru cards as verified. Categorizing these and exporting has been a monthly challenge, ...

An internal knowledge base WHERE you need it, WHEN you need it.

What do you like best? Guru is not only easy to use (both finding and creating content), but also is able to be anywhere you need it. Need to send a colleague a card in Slack? /guru. Need to grab some additional details while writing an email, open the Chrome extension! What do you dislike? When opening cards through the Chrome extension, they'll stay open even if you toggle the extension itself. Would be nice to have a quick way to dismiss all cards at once. Recommendations to ...

Ease of Use

What do you like best? Very intuitive. Provides a one stop shop for company policies that are verified. What do you dislike? I currently do not have any complaints about this product. What problems are you solving with the product? What benefits have you realized? Ensuring staff has up to date information with a strong search engine in a centralized place.

must-have for growing companies

What do you like best? Centralized place to store knowledge about products, teams, processes, etc. Almost every question I have has already been answered in a Guru card What do you dislike? There are so many Guru cards, that it's sometimes hard to find the right one. Other than that, there's not much that I don't like Recommendations to others considering the product: Must-have tool for fast growing companies What problems are you solving with the product? What benefits have you ...

Good repository for collateral and docs

What do you like best? Our team has a ton of Case Studies, How to Guides, Sales decks, etc that used to get lost in peoples inboxes/folders and went underutilized. Guru's been very helpful in organizing these docs into a living, breathing home base where we can find the doc we need much easier. What do you dislike? The search functionality could be better. Sometimes I have to click around on a few cards to find my way towards what I was looking for because the search functionality ...

Great way to share knowledge

What do you like best? I love that it is so easily accessible and can hold such a variety of information What do you dislike? It takes organization and verification or else things can get messy What problems are you solving with the product? What benefits have you realized? Guru helps solve the problem of disparate sources of information - by providing a single source of truth.

Guru: The best Knowledge Base solution for a growing company

What do you like best? The search functionality from our support agent's perspective is amazing. From an admin standpoint, the analytics are sweet! What do you dislike? Card management can be a pain if you setup a knowledge base without structure. Simple solution is to have a solid structure outlined before-hand. If you ever have to completely restructure your knowledge base within, moving a lot of cards between different boards and collections can be tedious work. Having a drag and ...

Excellent Tool for Information Hub Across Company

What do you like best? Ability to organize information and share so that employees can check in Guru prior to asking a question. Helps mitigate unnecessary questions and improves step by step processes. What do you dislike? Approval process for Guru cards can be hit or miss at times. Overall, a decent process for organization. What problems are you solving with the product? What benefits have you realized? Knowledge management. Excellent for creation and distribution of company ...