Guru Reviews in May 2025: User Ratings, Pros & Cons

First Class Knowledge Management Solution

What do you like best? Guru is a full featured knowledge management solution that is backed up with an AI that intelligently surfaces the information that you need. It integrates incredibly well with Slack and the Chrome plugin-in means you can find the content right where you are working. What do you dislike? As your content in Guru grows it you need to become more diligent in removing duplications of content and refining your Guru best practice. What problems are you solving ...

Guru helps spread the awesomeness

What do you like best? ease of use and administration, feature enhancements, perma-linked content! What do you dislike? some navigation not intuitive, some refresh issues when editing content Recommendations to others considering the product: invest in content migration strategy (if applicable) and content governance What problems are you solving with the product? What benefits have you realized? we have "pockets of awesomeness" across the Customer Success Org, where ...

Easy to use

What do you like best? I like how easy Guru is to navigate and find exactly what I'm looking for. Being able to "favorite" certain decks is very nice for future reference. What do you dislike? Can't think of anything at this point. My experience has been very good so far. Recommendations to others considering the product: I would definitely suggest checking out Guru if you're looking for an easy to use platform for knowledge sharing What problems are you solving with the ...

An awesome tool to keep resources up to date and easily accessible for your team!

What do you like best? All of it! The browser extension is really great and I love all the options we have to display information. They even make it easier to copy a link! Our team has a more unified voice and is able to work so much faster now with accurate information at their fingertips! What do you dislike? There are some limitations to what you can change after it is set like the Collections. There are also some UX/UI changes I would make, but nothing crazy. Recommendations ...

My Go-To Resource

What do you like best? Guru is one of the most consistent and reliable tools I use in my day to day. Working at a high growth company with changes in product and process happening all the time is very challenging. Guru makes it so easy for me to search for the information I need to find it quickly and easily. What do you dislike? I can't really think of much I don't dislike. What problems are you solving with the product? What benefits have you realized? Communication to an ever ...

Easy to access a story of company knowledge

What do you like best? I love being able to find all company info quickly & easily. Especially as a new employee, I love being able to type in a quick keyword to find a card that I'm looking for - info on a competitor, for example. Or use cases for a specific persona. What do you dislike? The only thing I find difficult is a user-problem - our team doesn't keep the cards updated nearly as much as we should! It can be difficult to manage so many cards when there's a lot of shared ...

Awesome/Time Saving/Easy to Use

What do you like best? Guru literally saved my life on calls when I quickly needed to answer tricky questions about our product. So easy to access the content I needed to sound like a product Guru. What do you dislike? I can't say there was anything I disliked, we had issues getting the rest of our team to adopt but I used it all the time! Recommendations to others considering the product: If you have a nuanced product with alot content needed to be accessed quickly for reps to be ...

Guru review from a power user perspective

What do you like best? I work for a startup that's growing and constantly changing. The open forum that allows anyone create cards and submit comments really goes a long way when questions come up and I need a quick fix. Getting ramped up is 10x easier! What do you dislike? Nothing to dislike - could make the search UI more friendly but I'm being picky What problems are you solving with the product? What benefits have you realized? Quick ramping for new hires/transitions ...

Guru is a game changer

What do you like best? the searchability and customization that allows organizations to set up their Guru instance however it makes the most sense for the business needs What do you dislike? Guru does require maintenance and upkeep if you want the searchability to be at its fullest potential. Tagging and overall organization can easily getting confusing if you allow the options and customization to get out of control. The requirement to validate cards often does help with this. ...

Exactly as it says and even more

What do you like best? We have been using the solution for a year now and it’s been a great resource for us. We use it for on-boating, playbooks, knowledge base and FAQs. Moreover to this the slack integration makes it even more efficient for me and my team to work. What do you dislike? I haven’t encountered anything I can mention to dislike in it What problems are you solving with the product? What benefits have you realized? Maintaining knowledge and on boarding of employees.