Guru Reviews in May 2025: User Ratings, Pros & Cons

Guru has been a huge help for knowledge share!

What do you like best? Our company recently transitioned to Zendesk Help to Guru for knowledge share of policies and procedures. We have Guru integrated with Slack and ZenDesk for very efficient searching for policies. This is so helpful for our team as we at times require information very quickly as we work on the phone and through emails, and this has provided! What do you dislike? Guru may cause system digression for ZD as it is a large extension. Recommendations to others ...

Great way to store collective information

What do you like best? As a new hire I was directed to our company's Guru page as a hub of information contributed by employees in every team. After logging on, I found it to be a very simple way to store all kinds of info from training materials, benefits info, even information about where to find things in the office. It does exactly what we need it to do. What do you dislike? The interface can be a little bit crowded, at least for my very basic usage of it. What problems are you ...

Scale your internal knowledge management

What do you like best? Within a few clicks, you are able to generate a holistic, cross-functional knowledge base, with many contributors - reduce the bottleneck of one dedicated 'editor'. You can set up permissions, integrate with other tools, and make sure your knowledge is verified. What do you dislike? I would suggest creating much cheaper/free users for Read-only purposes. Recommendations to others considering the product: This was the first tool I purchased in my new ...

Consolidating Company Knowledge

What do you like best? Guru is a great for consolidating a company's knowledge. What do you dislike? Sorting cards and sections can be a little cumbersome. Recommendations to others considering the product: Its a great way to consolidate your resources including staff experience, this allows you to utilize the best you have to offer in your company. And from a users perspective you can easily sort and manage this information, easy to review and keep up to date What problems are ...

A very useful tool

What do you like best? It's great to have all the knowledge database handy from a simple chrome extension! What do you dislike? I don't dislike anything about this tool Recommendations to others considering the product: It's a great tool that eases the access to the information What problems are you solving with the product? What benefits have you realized? All the articles are handy and I love the "favorites" feature which allows me to have even easier access to the articles ...

Highly recommended source of information !

What do you like best? A one click summarize information of every subject that needs data confirmation to complete the job. Inside as well contains supporting links that gives detailed facts if there are further questions and interpretation. Easy to use , once at site it shows all topics of the subject required. What do you dislike? GURU needs to have a shorter term for doing updates as we have a fast pacing economy and a lot of changes in a span of 6 months . Re validation ...

Great experience integrating this tool into our Customer Service department

What do you like best? Since we are able to integrate Guru into other apps, we have been able to smoothly and easily access the information on Guru and increase productivity of our CSRs. What do you dislike? I wish there was a way for suggested articles to appear in integrations into other apps, but as long as I know the title of the card I'm searching for it's not an issue. What problems are you solving with the product? What benefits have you realized? Our CS team has been ...

Great resource and convenient

What do you like best? It’s so convenient to have Guru embedded in chrome so I can access it quickly and easily! It’s so nice that we have that resource and that it’s easily accessible. What do you dislike? There isn’t much I don’t like about guru because it is efficient! What problems are you solving with the product? What benefits have you realized? It makes my work quick and easy. I don’t have to move tabs constantly because I can just have guru on my main screen I’m working on

A great way to consolidate organizational knowledge

What do you like best? We've had Guru for ~1 year, and having a single consolidated source where employees can look for info. Before guru, we had all of our internal knowledge stored across multiple google docs, internal sites and other materials. Actually finding anything without asking someone else for help was a real struggle. Now, people know to search in Guru first, and if they can't find what they are looking for, then ask for help. I also like the idea of cards, which forces ...

Never doubt the relevance of your documentation again

What do you like best? Asides from the verified vs. non. verified cards (which is a huge selling point), I love the Guru interface. The search is super useful, the home page allows for the KM team to see the accuracy of their KM docs at a glance, and the card UI is kept clean by displaying questions/comments on the "back" each card. What do you dislike? I think that the card text editor could be improved to add a little more functionality and provide a more consistent experience with ...