Guru Reviews in May 2025: User Ratings, Pros & Cons

User Review

What do you like best? The ease of the system! I can find things quick and painlessly! What do you dislike? Nothing yet! I haven't ran into any big red flags or issues! What problems are you solving with the product? What benefits have you realized? I use Guru EVERY SINGLE DAY. It helps me keep up to date on what's going on in the company as well as find the information I need to succeed in my job every day.

Great experience, the customer service has been very supportive and very open to feedback.

What do you like best? Ease the communication between different members of the company and has useful features such as knowledge alerts, verification interval, and card comments. What do you dislike? It doesn't offer enough customization options for collections and boards. What problems are you solving with the product? What benefits have you realized? Problems: -The sales team doesn’t have the effective sales materials needed for selling.

A unique product and a dependable team

What do you like best? Guru is very easy to administrate as a tool owner. It saves me a lot of time to be able to have features that promote content verification across the our business. What do you dislike? The small optimizations tend to get lost from the big product releases. There are certainly some reporting and administrative tweaks that would make it easier, but by no means are they dealbreakers. Recommendations to others considering the product: Knowledge can be stored ...

Amazing resource

What do you like best? The ability to create, search for and within boards and cards is amazing! Very easy to use. What do you dislike? Not having it fully integrated into work system Recommendations to others considering the product: Definitely worth it! What problems are you solving with the product? What benefits have you realized? Finding easy to find reference material to work more efficiently and effectively

I truly don't see how we could operate without Guru!

What do you like best? Automatically triggered content - I love that we can create rule based triggered content so our team can leverage the right materials and resources at the right time, no matter where the are working via the browser extension. Support team - Over the past few years I've engaged with many different people on their customer success teams, and throughout their whole company. Everyone is wonderful! What do you dislike? Most of my requests/dislikes have been solved ...

Guru is a great resource to have at your finger tips when trying to answer questions on the job!

What do you like best? I like that I am able to search for information in Guru and obtaining answers in a timely manner vs always having to reach out to someone with questions. It gives users a sense of empowerment and it's nice to have if you forget something and need to refer back to a Guru card. What do you dislike? Sometimes the key words used to search for something don't always register in the system. There are times where it is difficult to know what key words to use in order ...

Overall good

What do you like best? UI part and link to go to any other page What do you dislike? link to go to url to be made more bold and user friendly What problems are you solving with the product? What benefits have you realized? using for company official wiki and documents

An amazing product, backed by an amazing team.

What do you like best? The tool is outstanding and continues to get better as time goes on. Beyond the tool, what makes Guru exceptional is the amazing service I received in helping to set it up and sell it to my company. They bent over backward to help me create an ROI for my company. Once it was brought in-house, they worked with me to make sure we had the best possible set up for our internal launch. Friendly, caring, and knowledgeable the Guru team provided above and beyond service ...

Guru Rules! Easy to navigate quickly

What do you like best? I like the simplicity that allows for quick navigation while I'm working with merchants. What do you dislike? I'm a picky gal, for the layout of guru I don't like the bold lettering for the guru cards What problems are you solving with the product? What benefits have you realized? I'm able to inform merchants in great detail about whatever they bring to the table. I'm able to communicate efficiently with having Guru as a simple to use tool.

Knowledge master

What do you like best? How easy it is to find information, to trust it and to organize it. What do you dislike? Some very specific data may not get indexed. Recommendations to others considering the product: Make use of the index. What problems are you solving with the product? What benefits have you realized? Organize, update and distribute knowledge for support.