Guru Reviews in May 2025: User Ratings, Pros & Cons

Extremely helpful

What do you like best? Guru is one of the most helpful applications I have used for company info dissemination. What do you dislike? It can get a bit bogged down with so many employees utilizing it. Recommendations to others considering the product: If your company has a lot of information for users across departments, Guru is extremely helpful in organizing content and getting the right info to the user. What problems are you solving with the product? What benefits have you ...

Solid knowledge management tool for a growing team, but needs maintenance

What do you like best? Card content can be short or long which gives the team flexibility in what kind of info can be added in. I also like that a group of people can be responsible for validation and not just one person. The comment feature also allows teams to comment or add more info per card. What do you dislike? Maintenance is a huge thing that is needed so that Guru gives the most value. And the search is kind of hard because it needs to contain the right words for the card to ...

Love this tool!

What do you like best? This has helped facilitate my independent learning and growth by giving me a tool to find an answer myself. It's teaching someone how to fish rather than giving them a fish :) It helps me feel independent and informed in my role even though I have only just started. I have a lot to learn but it helps be feel confident that I can find what I am looking for in one simple place. What do you dislike? At times, I wish it was organized beyond just searching so that ...

Great for remote work

What do you like best? You can have cards be submitted and then checked off by the team lead. What do you dislike? Search capability is not the best. Sometimes hard to find a card What problems are you solving with the product? What benefits have you realized? Helping spread company knowledge even while remote

Not sure how we'd function without Guru!

What do you like best? Love the organization in Guru. Every piece of information needs a place, the correct place, and Guru makes that happen! What do you dislike? As a growing and changing business, we have to re-organize sometimes. Right now, it's a difficult process to move cards and boards. What problems are you solving with the product? What benefits have you realized? Our company has several platforms and detailed processes for each platform. Guru supports our agents and ...

Great Tool

What do you like best? I like the ability to link cards so that you can find things you are looking for even when you don't land on the exact one What do you dislike? The search function is not great. You often need exact phrases and I find it difficult to find a card if I don't know exactly what 's in it What problems are you solving with the product? What benefits have you realized? I am able to find answers to questions I didn't know exist fairly easy

Guru helps me provide our customers with accurate information

What do you like best? Guru is a place where I can quickly reference a "how-to", step by step for a process, or other important information I need to help my customers the best I can and in a timely fashion. What do you dislike? Searching in Guru is a bit tricky. When I am looking for a specific Guru card, it is often hard to find even when I am using certain keywords. Recommendations to others considering the product: Guru is like your hub for information! What problems are ...

Guru is Great

What do you like best? Guru was a very extensive app that gave me easy access info i needed to complete my work What do you dislike? No complaints! My time usint guru was ok Recommendations to others considering the product: Not much to say. its very straight forward What problems are you solving with the product? What benefits have you realized? I was solving myself of being unsure of how to complete certain tasks. By easily being able to locate the resources I needed in Guru

Keep your team knowledgeable and updated!

What do you like best? There are 3 great things about Guru: 1. It is very easy to create/synchronise and organise knowledge. This is helping us to have all the knowledge in a single place, instead of spread across different sources (Slack, Drive, Gmail ...) 2. With the Knowledge Alerts, we can communicate new releases or other relevant information through Guru. This avoids that all that information gets lost in Slack channels and/or emails. 3. Outstanding Customer Service What ...

Card-tastic

What do you like best? As of right now, I'm most impressed with the philosophy, guidance, and customer support that Guru has provided as a part of the onboarding experience. I think that they style-guide port-over has also been really helpful. What do you dislike? I really wish you could add Google-sheets-style comments to cards in lieu of the comment section. Also, being able to duplicate a card would be incredibly helpful in some cases. I also wish the help documentation was more ...