Guru Reviews in May 2025: User Ratings, Pros & Cons

It has made finding information super easy

PROS & CONS What are the best aspects of this product? Retrieving essential information that we keep in different repositories has become easier with Guru. We also enjoy the experience of creating knowledge cards, as well as with the boost that Guru has caused to our collaborative workflow. In addition, we find the verification feature very handy because it helps us make sure that a file we view is fresh and updated. What aspects are problematic or could work better? I am hoping for a ...

Knowledge cards in Guru suit my job well

PROS & CONS What are the best aspects of this product? Guru always provides reliable information to me anytime necessary. I feel confident each time I need to use the data on a knowledge card, or if I need to pass such information on to another person. What aspects are problematic or could work better? Difficult and complex information is sometimes hard to search in Guru. Nonetheless, I can be sure that I’d be grabbing the right information once I find them. What specific problems in ...

Superb user experience on a knowledge management tool

PROS & CONS What are the best aspects of this product? Guru is a seamless and neat knowledge management tool that is easy to browse, and it is perfect for storing info that we can easily retrieve whenever needed. It has plenty of sorting options that help us keep and find items hassle-free. Plus, we can also use the Google Chrome browser to navigate the platform easier. This is a tremendous help in grabbing the right and accurate info on demand. Also, we can set knowledge alerts that ...

Superb use for contact centers

PROS & CONS What are the best aspects of this product? Guru allows me to put little pieces of content or knowledge into the system, then the agents can check it simultaneously while helping a client on the line. Moreover, Guru lets me set knowledge alerts for the agents to view. Such notifications come with a button that informs me when a person opens it. So, it is easier to make an agent accountable for the information they’ve read. What aspects are problematic or could work better? ...

Best knowledge management platform for internal company use

PROS & CONS What are the best aspects of this product? I love the knowledge cards in Guru because I find it easy to fill with important details and information. Then, I can quickly share such cards with the rest of our group by grabbing a link. What aspects are problematic or could work better? IN some instances, Guru yields a lot of results when searching. This can overwhelm a user that needs quick results. That’s why I hope that Guru would improve and would display only the most ...

Guru is a must have tool!

What do you like best? Guru is super simple to use. There is very little training required for my teams to use it. I love having bite sized cards that the team can reference instead of rifling through pages of procedures to find an answer. What do you dislike? I would love the ability to import from excel. What problems are you solving with the product? What benefits have you realized? Knowledge alerts also make it very convenient to roll out new processes and ensure all team ...

Great platform just needs a few updates

What do you like best? I actually think it's great that guru limits customization as far as fonts, spacing, colors. It really le's the creator focus on the content as opposed to the layout. I love the ability to link gurus with a card and the ability to achieve not just delete just in case. What do you dislike? The export feature is terrible. It's in HTML or it comes out almost like a note pad. The reporting also isn't that great when trying to do an audit of all cards to see what ...

Guru is a very handy tool when looking for specific solutions to a problem.

What do you like best? That it is easy to find all the answer to the problems I am looking for. What do you dislike? That some of the information is misleading as it has not been updated in quite some time. Recommendations to others considering the product: It is a very easy tool to use for any questions you may have with the company you are working for in regards to products, features, ect. What problems are you solving with the product? What benefits have you realized? I ...

Saves time!

What do you like best? You can easily search for information and you don't have to bug your colleagues for information. Helps save time! What do you dislike? Hmmm.. nothing really! A lot of the times when someone asks a question in our chat, folks will respond with "check guru", which is a great reminder to check the information you have access to before checking with others. Guru is a great knowledge base! Recommendations to others considering the product: Get guru! It's ...

Game Changer

What do you like best? - Surfacing content everywhere you need it - Smart suggestions based on email content or what coworkers are viewing - Analytics to show where content is missing - Verification so you don't have a knowledge base of out of date information - Simple to digest with links that are sharable externally What do you dislike? Already submitted to the product team but the ability to view which links are public vs internal isn't hugely clear Recommendations to ...