Guru Reviews in May 2025: User Ratings, Pros & Cons

Knowledge cards in Guru suit my job well

PROS & CONS What are the best aspects of this product? Guru always provides reliable information to me anytime necessary. I feel confident each time I need to use the data on a knowledge card, or if I need to pass such information on to another person. What aspects are problematic or could work better? Difficult and complex information is sometimes hard to search in Guru. Nonetheless, I can be sure that I’d be grabbing the right information once I find them. What specific problems in ...

It has made finding information super easy

PROS & CONS What are the best aspects of this product? Retrieving essential information that we keep in different repositories has become easier with Guru. We also enjoy the experience of creating knowledge cards, as well as with the boost that Guru has caused to our collaborative workflow. In addition, we find the verification feature very handy because it helps us make sure that a file we view is fresh and updated. What aspects are problematic or could work better? I am hoping for a ...

Best hub for keeping and updating different company info

PROS & CONS What are the best aspects of this product? Guru features a neat and properly organized structure for hosting an entire knowledge base system. It is divided into cards, boards and collections, so storing and retrieving hundreds or even thousands of information is very easy. All our staff can easily find the exact detail they need at a particular moment. What aspects are problematic or could work better? Better searching features can further improve Guru in big ways. Say, ...

Superb user experience on a knowledge management tool

PROS & CONS What are the best aspects of this product? Guru is a seamless and neat knowledge management tool that is easy to browse, and it is perfect for storing info that we can easily retrieve whenever needed. It has plenty of sorting options that help us keep and find items hassle-free. Plus, we can also use the Google Chrome browser to navigate the platform easier. This is a tremendous help in grabbing the right and accurate info on demand. Also, we can set knowledge alerts that ...

Complete, easy to use knowledge management platform

PROS & CONS What are the best aspects of this product? Guru has pretty cool plugins for some other big apps, such as Chrome and Slack. The Chrome plugin allows me to create easy to remember and use keyboard commands. And Slack plugin has an efficient searching algorithm, as well as handy commands that make searching for information lightning fast. What aspects are problematic or could work better? I notice one or a few lines weirdly disappear when I use bullet formatting in a document. ...

Wonderfully seamless knowledge management platform

PROS & CONS What are the best aspects of this product? Guru features a basic but efficient storage structure for all the internal company knowledge that it carries. It sorts information into knowledge cards, boards, board groups and collections, thus it is easy to retrieve any specific information that is needed. This makes Guru very useful for our company since we handle huge bulks of information throughout our operations. What aspects are problematic or could work better? I hope we ...

Superb use for contact centers

PROS & CONS What are the best aspects of this product? Guru allows me to put little pieces of content or knowledge into the system, then the agents can check it simultaneously while helping a client on the line. Moreover, Guru lets me set knowledge alerts for the agents to view. Such notifications come with a button that informs me when a person opens it. So, it is easier to make an agent accountable for the information they’ve read. What aspects are problematic or could work better? ...

Puts our knowledge repository in order

PROS & CONS What are the best aspects of this product? Guru is an easy-to-access tool for a knowledge storage system especially with the help of its feature called “cards”. It also has an extension for Google Chrome that further improves the functionality and performance of the platform. This makes Guru a wonderful tool for finding information that we need in a snap. What aspects are problematic or could work better? Truth is, Guru has no negative points because it is a complete ...

Have addressed our knowledge management issues

PROS & CONS What are the best aspects of this product? This is a perfect platform that has made our internal knowledge management fast and efficient. Guru helps in distributing important information all throughout our company with great ease, and it promotes teamwork instead of too much dependence on key people. This makes our company function seamlessly and consistently because everybody shares similar essential knowledge for work. What’s more, Guru works efficiently with other ...

Provides all information essential to me

PROS & CONS What are the best aspects of this product? Guru can sync with Slack through integration, and it lets us respond to the queries of our team members accordingly. This is perfect for giving them accurate information instantly and efficiently, which is great especially for our newbie agents. What aspects are problematic or could work better? The steps for posting a card is quite inconvenient for my preference. Also, I wish there would be complete sentences to help with the ...