GuideCX Reviews in June 2026: User Ratings, Pros & Cons

"Very positive and helpful group all around! Great platform"

What do you like best about GUIDEcx? They understood our pace for implementing a new software and worked around our needs and timeline. Great with feedback and updates. They are consistantly improving and make sure that our feedback on the platform is implemented, you receive opportunities to give suggestions on how the platform should work! What do you dislike about GUIDEcx? There are so many great updates made to GuideCX it is sometimes hard to keep up with the great changes and keep your ...

"Great Project Management Tool: Constantly Expanding"

What do you like best about GUIDEcx? I love the ability to add checklists and attachments directly into tasks. This allows up to streamline our processes for specific pieces of setup and QA. I also enjoy that you can customize and have multiple different types of project plans. What do you dislike about GUIDEcx? I do not like that dates do not update on tasks automatically when a project end date has been updated. it causes a lot of manual adjustments, when based on the timeline, it should ...

"Guide CX helps accelerate our onboarding at scale"

What do you like best about GUIDEcx? GuideCX has allowed our onboarding team to scale with our customer growth, particularly important for our growth globally and with large complex customers. Our internal and customer communication has improved significantly. What do you dislike about GUIDEcx? We're having issues emails blocked in SPAM filters resulting in challenges around effective communication. What problems is GUIDEcx solving and how is that benefiting you? Scaling our business, ...

"Tasks made easy"

What do you like best about GUIDEcx? I like the ability to add and update tasks. I often work with the check lists and adding notes for internal partners. I've also been able to add videos to assist clients. What do you dislike about GUIDEcx? Sometimes I have a hard time finding specific tasks after they have been collapsed when completed. I've had clients mark tasks as complete when they thought they provided the correct information but I still needed additional items and needed to update ...

"GUIDEcx is an efficient and responsive way to track the progress of a project."

What do you like best about GUIDEcx? My favorite GUIDEcx feature is the ability to leave notes for colleagues on specific tasks within a project. What do you dislike about GUIDEcx? Sometimes GUIDEcx can be slow or laggy when updating tasks. What problems is GUIDEcx solving and how is that benefiting you? GUIDEcx allows my organization to offer our clients full transparency on the status of a project.

"Provides faster onboarding for customers"

What do you like best about GUIDEcx? GuideCX makes it easier to track customer onboarding projects and helps them get up and running faster. What do you dislike about GUIDEcx? The reporting is limited. I am used to using Salesforce, where I can pull any data. I currently have to push the data to Salesforce to run most reports. It would be better if GuideCX were built on Salesforce instead of just having the ability to integrate with Salesforce. What problems is GUIDEcx solving and how is ...

"GUIDEcx was a game changer"

What do you like best about GUIDEcx? GUIDEcx was a game-changer for Scanco. We often times found ourselves and our customers frustrated and asking "what's next" with our complex implementations. We searched the market for some time before we found GUIDEcx and within a week of initial signup, we were signing the order form. What do you dislike about GUIDEcx? Still Lack of availability to customize the product, however, they are working on this with my team, it's not as fast as I would like, ...

"Scalable, repeatable, all-inclusive source of our project data now"

What do you like best about GUIDEcx? The ability to pull data out of the system and analyze it via their API. And Friendly and helpful staff. What do you dislike about GUIDEcx? The standard reports are good but not great. The good news is that they are continually improving and growing their report library. What problems is GUIDEcx solving and how is that benefiting you? Having all projects using the same templates allows us to standardize our tasks rather than the success of a project ...

"GuideCX has helped SoundStack standardize our customer deployments."

What do you like best about GUIDEcx? The templates in GCX are very helpful because you customize by product or business unit and it allows you to create a project very quickly. What do you dislike about GUIDEcx? The integration with Jira has been rough and is not fully complete which makes it hard to have all of our employees able to use GCX since we rely on that integration. Hamani has been very responsive and is working to finalize this integration. What problems is GUIDEcx solving and ...

"Overall great."

What do you like best about GUIDEcx? I like that customers do not need a specific login to see project statuses. I like the automated emails that go out to customers so that they can be reminded of tasks. What do you dislike about GUIDEcx? I dislike that I cannot copy/paste checklists from one task to another. I also dislike that sometimes when I move tasks around in a project, they revert back to the original order after refreshing the page or exiting the project and coming back ...