GuideCX Reviews in June 2026: User Ratings, Pros & Cons

"Great product, great support!"

What do you like best about GUIDEcx? The ease of product use. GuideCX is a pretty powerful product without getting too in the weeds or complicated. What do you dislike about GUIDEcx? Not necessarily dislike, but I wish there were more robust ways to do bulk edits/global changes. What problems is GUIDEcx solving and how is that benefiting you? I am solving some issues with organization, keeping customers on task, and having an easy way to show the overall project plan. GuideCX is already ...

"Great product, great support!"

What do you like best about GUIDEcx? The ease of product use. GuideCX is a pretty powerful product without getting too in the weeds or complicated. What do you dislike about GUIDEcx? Not necessarily dislike, but I wish there were more robust ways to do bulk edits/global changes. What problems is GUIDEcx solving and how is that benefiting you? I am solving some issues with organization, keeping customers on task, and having an easy way to show the overall project plan. GuideCX is already ...

"User friendly project management tool."

What do you like best about GUIDEcx? I find GuideCX to be an intuitive project management tool. It is user friendly and easy to use a for managing multiple projects. What do you dislike about GUIDEcx? Time Tracking could be improved. Hours tied to each task that rolls up could be better. What problems is GUIDEcx solving and how is that benefiting you? A helpful tool to easily manage multiple projects within a professional services organization. Managing large and small projects with one ...

"Far and above my favorite work application"

What do you like best about GUIDEcx? GuideCX has drastically improved our implementation process, allowing automatic prompting of our customers to continue with their next steps. Significantly reduced the number of emails that I need to send to customers and makes the ones that I do send much more meaningful and personalized. What do you dislike about GUIDEcx? At times GuideCX can load a bit slowly, however this is not generally a problem. What problems is GUIDEcx solving and how is that ...

"Amazing tool for bringing real transparency"

What do you like best about GUIDEcx? Keeping track of implementations with ease, having our customers see exactly what has happened and what will happen next and most importantly it creates a super smooth set up process for every implementation we do What do you dislike about GUIDEcx? The lack of reporting is an issue, also not being able to hide milestones etc Recommendations to others considering GUIDEcx: You need to try this out on a few projects and get a real feel for just how easy and ...

"Great Idea and a Problem many SaaS companies have"

What do you like best about GUIDEcx? The idea of it was great (and needed for us) but the actual product did not meet expectations. We ended up using Hubspot to manage this process and leveraging their workflow automation. What do you dislike about GUIDEcx? We canceled and our data was still used to send emails to our customers, which created a lot of confusion because this was months/years after the onboard. This happened multiple times after we canceled but was finally resolved. We ...

"Great Onboarding Tool"

What do you like best about GUIDEcx? GuideCX has a great team, and are very easy to work with. They work well for those of us who do onboardings for a living, vs an internal project tool like Asana or Monday What do you dislike about GUIDEcx? N/A. GuideCX has been great to work with, and I have no issues. What problems is GUIDEcx solving and how is that benefiting you? Customer onboarding process and project management

"Great Onboarding Tool"

What do you like best about GUIDEcx? GuideCX has a great team, and are very easy to work with. They work well for those of us who do onboardings for a living, vs an internal project tool like Asana or Monday What do you dislike about GUIDEcx? N/A. GuideCX has been great to work with, and I have no issues. What problems is GUIDEcx solving and how is that benefiting you? Customer onboarding process and project management

"Helps me to manage my customer project in one place."

What do you like best about GUIDEcx? Project Management. Chat feature. Follow-up What do you dislike about GUIDEcx? Code formatting is missing. So it becomes difficult to differentiate between normal code and normal text. What problems is GUIDEcx solving and how is that benefiting you? Taking my customer go through all the steps and take them Live as soon as possible

"Share the implementation"

What do you like best about GUIDEcx? The ability to share the implementation process with the customer. It is great to be able to assign pieces and tasks to them and have the feedback along the way when they get stuck. What do you dislike about GUIDEcx? Dependencies and changing tasks. Our implementation is not usually rigid, manipulating tasks with dependencies is a pain, some improvements to this would be greatly appreciated! What problems is GUIDEcx solving and how is that benefiting ...