GuideCX Reviews in June 2026: User Ratings, Pros & Cons

"User Friendly, easy adaptable."

What do you like best about GUIDEcx? Guide CX is a user-friendly, adaptable tool that can be easily trained to enter data. The issues in the tool are rare and the guide support team is really approachable and gets the problems resolved in a timely manner ASAP. What do you dislike about GUIDEcx? nothing as such., but it would be great when a project note is edited after a while, should reflect as edited or made changes to the note to avoid bias, and to keep it as reference that someone has ...

"Easy and straight forward"

What do you like best about GUIDEcx? I selected GuideCX after searching for a project management solution that integrated with HubSpot and could not be happier. The platform alone is simple and straightforward, but the service has been exceptional. Combined, it has been a wonderful experience so far. What do you dislike about GUIDEcx? Ideally I would change the due dates on tasks a bit but there have been easy workarounds. What problems is GUIDEcx solving and how is that benefiting ...

"Taking our implementation process to the next level with GuideCX!"

What do you like best about GUIDEcx? GuideCX makes it easy to lay out the implementation process for current project managers, clients, stakeholders on both sides and new hires. The onboarding process with GuideCX was amazing and very thoughtful to ensure I understood the product and how to best use it. My favorite part is the visibility and accountability GuideCX creates for both sides of a project! What do you dislike about GUIDEcx? Getting everything set up took some time but once ...

"My team, my customers, and I are finally on the same page"

What do you like best about GUIDEcx? GuideCX has allowed us to standardize our onboarding process. Before we started using it, every CSM had their own way of onboarding customers. Another benefit is that the customers can see exactly what they need to do. We have a complex software that is never fully set up because there is always more to improve. Our customers can easily get distracted by things that aren't necessary or will not get them closer to the goal of getting value. GuideCX allows ...

"Excellent Software"

What do you like best about GUIDEcx? Excellent Software. I have used GuideCX on multiple software implementations. The tool is very user-friendly. Amazing reporting features and structured project plans. What do you dislike about GUIDEcx? Nothing. It works great. I am grateful to have it. What problems is GUIDEcx solving and how is that benefiting you? Meeting the milestones to implement new Software.

"GuideCX has helped streamline our process and keep our projects on track"

What do you like best about GUIDEcx? Flexibility, Transparency, and reporting. What do you dislike about GUIDEcx? I wish we had a CSM dedicated to us and monthly meetings to review what we could do better. What problems is GUIDEcx solving and how is that benefiting you? GuideCX has streamlined our process and helped keep our projects on track

"GuideCX is a great project management tool."

What do you like best about GUIDEcx? Project tracking. The ability to put instructions and attachments on tasks. What do you dislike about GUIDEcx? We have not yet taken advantage of the custom reporting but the preset reports lack filters that would be helpful What problems is GUIDEcx solving and how is that benefiting you? The best benefit is the tracking of projects

"Don't love GuideCX"

What do you like best about GUIDEcx? I don't care for guide CX at all. I am the manager of an onboarding team, and we use it daily, but I haven't seen a single product enhancement in over 2-3 years. What do you dislike about GUIDEcx? It's difficult to assign tasks to more than one user; there is no way to alert clients you aren't at your desk or set up an auto-reply, there is no easy way to reply to a client with a macro, it's difficult to update the plans or reassign the tasks within a ...

"Amazing platform! Totally recommended."

What do you like best about GUIDEcx? I like the way GCX shows the Projects view with needful information, such as Status, Start, End and Forecasted date. This makes our life, as PMs, easier and fun. What do you dislike about GUIDEcx? I dislike that the Project View columns are not editable, I'd like to remove data I don't need and add another one that will be really helpful. Hopefully this is added sometime. What problems is GUIDEcx solving and how is that benefiting you? This app helps ...

"Great Customer Onboarding and Project Managment platform"

What do you like best about GUIDEcx? The ease of use of UI is hands down better than any other, especially as it is usable by customers, but powerful enough to customize the entire project to meet our customers' needs off easy to use templates. What do you dislike about GUIDEcx? A few more out-of-the-box templates would be great, but GuideCX is my favorite project management platform when working with customers. Templates and best practices could be more helpful, but my advice is to ...