GuideCX Reviews in July 2025: User Ratings, Pros & Cons

"Guide helps us save time and resources!"

What do you like best about GUIDEcx? The tool is really well thought out and built with great customer success in mind. It has cut our implementation time by 57% and needless to say our processes have become that much more efficient. That reflects really well on us as an organization as it relates to our customers, but it also increased our gross margins more generally. It makes us look like geniuses to our customers. What do you dislike about GUIDEcx? It was difficult to set up all my ...

"Best & Most Thorough Collaborative PM Tool Accompanied by the BEST staff"

What do you like best about GUIDEcx? The level of detail the tool provides is above and beyond. Our clients, internal team, and third-party vendors have full transparency, accountability and are constantly informed. It combines process, schedule, timeline, product manuals, communication, and documentation into one. I have been a PM for ten years, and never have I experienced something that was *actually* a one-stop-shop turnkey solution. The training materials, onboarding process, and ...

"Mark Lees was incredibly open and instructive in our onboarding experience at GuideCX!"

What do you like best about GUIDEcx? It's great that GuideCX gives us so much power to build the project management experience - it feels like our processes can be complex without being overly reliant on institutional knowledge because we now have a great resource and template. What do you dislike about GUIDEcx? It would be helpful to more easily see the customer's experience when building a project in GuideCX and for a version of the "My Tasks" dashboard to feel similar to the "Plan" ...

"The benefit of GUIDEcx to our business was immediate, excellent product!"

What do you like best about GUIDEcx? Accountability and improved efficiency experienced by the entire team and our clients. What do you dislike about GUIDEcx? A few clunky aspects but with regular releases, improvements are made often. What problems is GUIDEcx solving and how is that benefiting you? Accountability for our team and visibility for our clients. Better resource management and tracking.

"Excellent Planning Platform"

What do you like best about GUIDEcx? I like that it helps us plan projects and be able to see colleagues progress as well so we always know where everyone is at in the project What do you dislike about GUIDEcx? I haven't done too much other than just making projects so I don't really have any dislikes, everything has worked perfect for our intended use What problems is GUIDEcx solving and how is that benefiting you? A way to make sure everyone is kept in the loop easily

"Support help"

What do you like best about GUIDEcx? very well organized. and the it support has been phenomanal What do you dislike about GUIDEcx? the secure links were a little confusing to me but now with Michaels help I think I have enough information What problems is GUIDEcx solving and how is that benefiting you? Guide Cx is helping all of us stay organized.Michael helped me with a difficult client and went above and beyond. he gave me plenty of detail and explanations. Thank you again for all that ...

"GuideCX"

What do you like best about GUIDEcx? The automation and dependencies built into the software What do you dislike about GUIDEcx? No visibility into if the customer has accepted a meeting invite What problems is GUIDEcx solving and how is that benefiting you? Saving time with repetitive actions, better accountability throughout the project

"Easy and straight forward"

What do you like best about GUIDEcx? I selected GuideCX after searching for a project management solution that integrated with HubSpot and could not be happier. The platform alone is simple and straightforward, but the service has been exceptional. Combined, it has been a wonderful experience so far. What do you dislike about GUIDEcx? Ideally I would change the due dates on tasks a bit but there have been easy workarounds. What problems is GUIDEcx solving and how is that benefiting ...

"User Friendly, easy adaptable."

What do you like best about GUIDEcx? Guide CX is a user-friendly, adaptable tool that can be easily trained to enter data. The issues in the tool are rare and the guide support team is really approachable and gets the problems resolved in a timely manner ASAP. What do you dislike about GUIDEcx? nothing as such., but it would be great when a project note is edited after a while, should reflect as edited or made changes to the note to avoid bias, and to keep it as reference that someone has ...

"GCX solving issues"

What do you like best about GUIDEcx? It was a clear and good directed solution to the issue What do you dislike about GUIDEcx? the SLA, it's taking more than 24 hours to solve after reporting the issue What problems is GUIDEcx solving and how is that benefiting you? Customer communication and backup for possible problems