Guesty Reviews in September 2026: User Ratings, Pros & Cons

Works fairly well but has problems

Overall I find Guesty makes keeping track of our day to day business easier. However during the setup process we got numerous bookings that were either fraudulent and couldn't be cancelled or bookings that we didn't want, e.g. 1 night stays on a Saturday night when we wanted a 3 day minimum. The Help centre was frankly abysmal trying to rectify it, with scores of emails getting a different person each time not solving the problem. We still can't get same day bookings, I've given up on that ...

The cost of the product is too high

The cost of the product is too high. There is no local support line to ring. All extra features come at an additional cost for an already expensive product. New features are developed before existing software is fixed. Some parts of the application are challenging to navigate.

Guesty is the best channel manager I…

Guesty is the best channel manager I wouldnt change it for anything else. Great support and pro features that works always perfectly well. Can reccommend.

Overall Guesty has made the management…

Overall Guesty has made the management of my company much easier. Without this program management of daily operations would be very stressful and maybe impossible. The reps and account managers are lovely to work with when you are in need of assistance (especially Paula and Devin, THANK YOU BOTH). I give it 3 stars as the following issues may seem small but cost my company major negative affects to my finances: 1. Guesty does not allow for the credit card processing fee to come off of the ...

Guesty is the best channel manager I…

Guesty is the best channel manager I wouldnt change it for anything else. Great support and pro features that works always perfectly well. Can reccommend.

Frustrating Implementation and Poor Support

We transitioned to Guesty from another Property Management System (PMS) 5 months ago, and while there is a lot to appreciate about the system, the customer service experience has been deeply disappointing. Our implementation felt rushed from the very beginning. On the day of setup, we were informed that it might take some time for the system to load everything. However, by the next morning, we were faced with a significant mess and no support to address it. With no response from our ...

Over all experiance with Guesty and highlighted features to maybe consider implementing.

I love what Guesty have to offer as a channel manager and find the it fairly easy to use. However what i was promised as a Pro user vs what was given to me straight has been a bit of a process. Guesty live support was suppose to be implemented, but once your profile is live you need to physically activate this "live chat" option and it can take a couple days to sort out. I found the ticket system rather frustrating having to wait on a response and it not being able to resolve and issue ...

Guesty failure to deliver advertised features

Guesty advertises great features and I especially appreciate the distribution partners. I think Guesty's feature to allow guests to easily sign and complete documents is one of my favorites! I had an issue with guests booking directly through my booking engine in June. I submitted a ticket that was seemingly ignored. As a business owner, I take full responsibility in allowing the ticket fall through the cracks, and most of my business comes from OTAs and typically aren't direct. However I ...

Channel manager is ok.

Channel manager is ok. The quantity and diversity of service is excellent. The Analysis / data analysis is disapointing

I've been consistently impressed with…

I've been consistently impressed with Guesty application and Guesty's support team. They've always been patient, knowledgeable, and efficient in resolving my issues. Their clear explanations and timely solutions have saved me countless hours. I'm grateful for their dedication to customer satisfaction.