Guesty Reviews in May 2025: User Ratings, Pros & Cons

Guesty experience

Already working with Guesty for one and a half years, and really experiencing the development made within this time. Guesty is very user-friendly, within a week or two working with the system you can already run the operations, unlike difficult hotel systems. The support team and account manager (Natasha) are always very responsive, and really take the requests into consideration with the development and updates of the system. Overall, very satisfied with the service and the application!

Ahead of the hospitality management game...

Ahead of the hospitality management game, they are called Guesty. I'm honoured to say that i've known them from day#1. I heard this expression for the first time when i visited Guesty "first we fly the plane and then we fix it!" - Let me tell you guys they did a damn good job at it! DS Hotel Group

I don’t where I would be without…

I don’t where I would be without Guesty.. The great personal service and the peace of mind is worth the investment.. I could not run my business without it .

Amazing Team...

Natasha and her team at Guesty are incredible! A very knowledgeable and talented team that provide support and guidance in equal measure. Very prompt at responding to queries and resolving problems or issues we have encountered. It's great to see they are always coming up with new and exciting ways of working to improve the overall delivery of the Guesty functionality.

The best of what's on the PMS market at the moment

As a property owner, it is crucial to be able to manage your occupancy, finances and communication as tightly as possible and Guesty gives you all this with a few clicks. Furthermore, their support team is always taking each case seriously and always make sure that is solved as soon as possible. Even more, their development team could adjust your Guesty to fit your business's requirements. Flexible, accurate, easy to work with. Using another PMS is just a waste of time and resources.

Guesty is an amazing company

Guesty is an amazing company. All the team are very professional and take care to look after us and our business. Best decision i've made in the last 12 months!!

Guesty expedites my reservation…

Guesty expedites my reservation requests and bookings quickly and accurately. I have only good experience and praise.

Easy to use, amazing support team.

Very easy to use platform but what makes Guesty incredible is the support team. Always available, super approachable and truck loads of patience. Guesty always deal with any issues or bespoke request efficiently, quickly and with an 5* approach to customer service. Our account manager is always on hand to help with any issues and the live chat team are responsive and never fail to follow up with all request. All in all Guesty make the working day much easier!

A Great Solution for any Property Manager

This has solved a big challenge in making sure that we are able to streamline operations. The features have worked perfectly for us, and even the customer service teams has been a true solution that we needed. I can't think of a bad experience we had had yet with Guesty.

Delightful Experience and Getting Better!

Excellent experience! As a young company, we had pieced together various tools to make our operation work. Guesty has successfully combined many of the features we need in running a hospitality company and created a seamless streamlined experience for our team to delight our guests. The Guesty team is dedicated to customer success and is constantly working to improve.