Guesty Reviews in September 2026: User Ratings, Pros & Cons

Reliable

Reliable, Quick replies.

Great onboarding experienec

Our onboarding experience was fantastic with Guesty. Joseph So went above and beyond to help our team get going with Guesty during a very busy time of year for everyone. He answered our questions promptly and helped us understand how the system works. Thank you!

Jordan Starensky from Guesty was as…

Jordan Starensky from Guesty was as professional and knowledgeable as they come. From working with our schedule to wrapping up the on boarding integration time to creating troubleshooting tickets for other channels in the back end she helped carry this project to a success. I’m sure not everyone is like her we are thankful that we were able to receive her help and guidance. Goes a long way in branding and customer retention.

All good

All good! Roge was fast and attentive, my question is answered promptly.

Guesty Onboarding

This review is for Bob Orcutt in particular, pertaining to the Guesty onboarding process. He has been an absolute pleasure during our onboarding over the past few months. Clear, efficient, to the point and has thoroughly answered every question I have had along the way. A pleasure to work with!

I had a great onboarding experience…

I had a great onboarding experience with Guesty Pro agent. The process was well-structured, easy to follow, and helped me feel confident using the platform quickly. Communication was clear throughout, and any questions I had were answered promptly. Overall, a smooth, efficient onboarding and a strong start.

I've had a really good experience using…

I've had a really good experience using Guesty. The platform brings everything into one place—calendar, messages, tasks, payments—and it’s made managing my properties so much easier. The automation tools save a huge amount of time, and the integrations with the major booking channels work smoothly.Support has also been helpful whenever I’ve needed them, and the onboarding was clear and well-structured.Overall, Guesty is a reliable and powerful system for anyone looking to streamline and ...

Easily fixed.

My second problems where easily fix. The problem that was not so easy has been escalated. Very clear communications.

Wish we would have switched over sooner

I was a little hesitant about switching softwares after using the same one for 6 years but the Guesty team is great with walking your through step by step. Jordan was my on boarding specialist that I worked with and she was amazing! We are so glad we did the switch, our only regret is we wish we would have done it sooner!

Reliable PMS

I’m glad we switched to Guesty after an awful experience with our previous PMS. Guesty is reliable, efficient, and offers a wide range of tools essential for any STR business. New releases and features are added regularly.Customer support is quick, responsive and generally helpful, and there are plenty of “how-to” videos with clear, step-by-step guidance.We have recently started using the Guesty Advanced Websites and Guesty Pay, and we hope both will work equally well for us.