Guesty Reviews in May 2025: User Ratings, Pros & Cons

Software with a lot to offer!

We have been using Guesty software for our property management for over 2 years now, and it has been a game-changer! The platform is incredibly user-friendly, making it easy to navigate even for someone like me who is relatively new to property management software. One of the standout features for me has been the exceptional customer service. Whenever I've needed assistance, their support team has been readily available and incredibly helpful. Our dedicated account representative goes ...

Software with a lot to offer!

We have been using Guesty software for our property management for over 2 years now, and it has been a game-changer! The platform is incredibly user-friendly, making it easy to navigate even for someone like me who is relatively new to property management software. One of the standout features for me has been the exceptional customer service. Whenever I've needed assistance, their support team has been readily available and incredibly helpful. Our dedicated account representative goes ...

Be Careful Of Hidden Costs, Lack Of Support, And Billing Issues

Buyer beware. Although the functionality is good, the onboarding people are not transparent with costs. With VRBO and direct booking, it is necessary to set up a payment processor, which in my case I had to set up 5 for 5 different LLCs. Guesty encourages you to use Guesty Pay, which in my case I had to pay 5 different activation fees of $50 I wasn't aware of, as well as a $20 monthly fee on top of 10% processing fees. They basically are telling me too bad I should have read the disclosure ...

Good Working Partner

Guesty has been a working partner of ours since 2016. Our business, in partnership with Guesty, has grown substantially during that time. Guesty has a suite of features that allow property managers to manage most of what they do from one place. While there is still room for improvement, Guesty has historically taken their client's feedback to heart. We look forward to seeing Guesty continue to make leaps in the industry.

Good Working Partner

Guesty has been a working partner of ours since 2016. Our business, in partnership with Guesty, has grown substantially during that time. Guesty has a suite of features that allow property managers to manage most of what they do from one place. While there is still room for improvement, Guesty has historically taken their client's feedback to heart. We look forward to seeing Guesty continue to make leaps in the industry.

Excellent onboarding with Or who helped…

Excellent onboarding with Or who helped us through the process. Guesty itself is I think one of the best channel managers on the market. Thank you.

Excellent onboarding with Or who helped…

Excellent onboarding with Or who helped us through the process. Guesty itself is I think one of the best channel managers on the market. Thank you.

Make sure you know what the costs are before you sign up

Guesty will not communicate their pricing to me. I signed up today and only the monthly subscription was visible. I asked the chatbot for the pricing, it couldn't help. I emailed 5 times. Twice I was sent a link to their pricing which doesn't work. The other times I was told what the monthly subscription was and that there are other charges. No mention of actual amounts. It's so frustrating that they are hiding their pricing and I certainly won't be extending my free trial.

Amazing experience

Our short term lettings journey with Guesty so far has been great. It's simple to navigate, makes managing reservations so much easier and there's a great customer support team always on hand to help. Our customer success manager Jay Taylor has been nothing short of amazing, nothing is ever too much trouble and he really helps us make the most out of Guesty.

Amazing experience

Our short term lettings journey with Guesty so far has been great. It's simple to navigate, makes managing reservations so much easier and there's a great customer support team always on hand to help. Our customer success manager Jay Taylor has been nothing short of amazing, nothing is ever too much trouble and he really helps us make the most out of Guesty.