Guesty Reviews in July 2026: User Ratings, Pros & Cons

The Customer Experience expert was…

The Customer Experience expert was patient and helpful.

Amazing

Amazing, the agent Mary was very quick responding the request and solving it

Manuel was very helpfful and took time…

Manuel was very helpfful and took time to explain all my questions.

Melodie has been absolutely amazing

Melodie has been absolutely amazing — super responsive, organised and genuinely helpful. She made the whole setup process feel easy and stress-free, and always went the extra mile to make sure everything was working properly.Guesty has also been a game changer for us: it’s streamlined our operations, improved communication, and made managing multiple properties so much more efficient. Highly recommend both Melodie and Guesty!

The Benchmark for Customer Success

Matt Palacio was an absolute standout during our onboarding with Guesty. He is incredibly knowledgeable, easy to follow, and truly understands both the product and how real property managers actually use it. Every question we asked was answered quickly and clearly, and when he did not have an immediate answer, he made sure to connect with the right person and follow up without fail.Matt consistently went above and beyond to make sure we felt confident, supported, and prepared. He never made ...

Great api

Great api, game changer for SA businesses

Debbie was exceptionally helpful

Debbie was exceptionally helpful

Great customer service

Great customer service. I am very pleased I decided to move over to Guesty

The reps are responding real time

The reps are responding real time, and they know what they're doing.

It's a very easy-to-use software

It's a very easy-to-use software. The interface is clear. We can merge the rental management of several applications into a single program. Guesty offers all the necessary features.