Groove Reviews in May 2025: User Ratings, Pros & Cons

Easy to use and great resource for clients!

Great way to automate outreach

What do you like best? The flow feature was great for automating outreach, especially when dealing with dozens of clients at a time. What do you dislike? There's not much to say about what I didn't like. It's a great product for keeping outreach going. What problems are you solving with the product? What benefits have you realized? The problem of keeping in touch with numerous clients, ensuring they're getting consistent outreach at the right intervals.

Groove helps me manage more accounts successfully.

What do you like best? So many features I love about Groove! The most important is that I can create reports in Salesforce that link to Groove and feeds accounts into a Groove flow that need attention. This feature is helps me to proactively engage with customers before they know there could be an issue...game changer in boosting retention. What do you dislike? When I create a flow in Groove and have not yet activated it by adding people, it can be difficult to find that flow. I ...

Greatest Product Ever

What do you like best? Where do I even start!? Flows, calendar syncing, Gmail integration! The list is endless! I use groove almost daily to increase efficiency in my workday. What do you dislike? There really isn't much to dislike. The platform is intuitive and there is always something new coming out that is very helpful. Selecting clients to put into a list/flow is the most time-consuming part, and there really isn't a way around that. In the early days, the UI was a little ...

Groove is a game changer!

What do you like best? 3 items stand out, the ability to know if someone has opened/clicked an email, the scheduler function and the fact that it auto-logs my task into Salesforce. What do you dislike? When sending the scheduler link, the title is a required field and I wish I could have a default title input. This is probably something I can do in settings, but I cannot figure it out. For me, the title has been the same because I am using it to remind the client in their ...

Great Customer Success Team

What do you like best? Groove meets the needs for most of the initiatives you're looking to achieve on the BDR front and Sales side. There's a lot of competition in this space so features are usually what sets the software apart and support. Groove's Customer Success team is the best I've seen from software vendors. When chatting with support I've always received a response in less tha 5 minutes. What do you dislike? At first we wanted more analytics and integrations with ...

Sales and prospect outreach through follow-ups.

What do you like best? I use it mainly to find out which prospects are the most suitable and which are the most potential. The Groove templates are great and easy to use in emails as an outlet. The tracking is accurate and the reports are detailed. What do you dislike? Groove has no errors so far. All the tools have been satisfactory to all our needs. Recommendations to others considering the product: If you want to increase your client list, Groove is the right one. It ...

Simply the Best Engagement Platform

What do you like best? Groove is easy to set up, easy to use, easy to configure, and is powerful. It uses your existing Salesforce data rather than syncing data between 2 databases, which DRAMATICALLY reduces sync errors / issues. If you're tired of having to troubleshoot your sync with other Sales Engagement platforms, you should definitely look at Groove. Their support and success teams are absolutely world-class. What do you dislike? I know this sounds cliche, but there's not ...

Groove Review

What do you like best? Using flow's to communicate better with customers. What do you dislike? I feel like its more focused on individual people vs accounts. What problems are you solving with the product? What benefits have you realized? Reaching a large group of people quickly.

Account Executive

What do you like best? Groove is the best that ever happened, it allows us to do our job effectively & efficiently. And to keep us AE employed, due to the Global Crises & our being closed we can work from home & service Real Estate Agents & Brokers to stay relevant & expand their business. Its easy to navigate. And update all programs at the same time. Example I can email a consumer on Gmail & Salesforce will be updated. What do you dislike? No complaints, If there is something ...