Groove Reviews in May 2025: User Ratings, Pros & Cons

Great addition that makes my life easier every day

PROS & CONS What are the best aspects of this product? I love that it tells me when me emails are opened and how many times they're opened. I love the custom time of the emails feature. What aspects are problematic or could work better? Email templates still not super easy to work with. What features/services would you like to see in future versions of this product? N/A What specific problems in your company were solved by this product? Better communication. Are you a ...

Great sales enablement tool!

PROS & CONS What are the best aspects of this product? Ability to track email opens, auto reminders to follow up with unanswered emails, goove flows for prospecting. What aspects are problematic or could work better? The only thing I can think of was a bug with the groove dialer tool but it seems to have been fixed. What features/services would you like to see in future versions of this product? Would like a tool that allows you to log cell phone calls automatically into ...

Calling with Groove!

PROS & CONS What are the best aspects of this product? Allows user to stay in a workflow without getting disctracted bouncing between email inbox / dialer / CRM (Salesforce, in our case). What aspects are problematic or could work better? Very small things are sometimes buggy, like the view when selecting a list of contacts to call. What features/services would you like to see in future versions of this product? More columns in the call screen (customizable) so that I can add ...

Great tool for salespeople!

PROS & CONS What are the best aspects of this product? There are a lot of great things to say about Groove. I love the ability to store email templates and easily add prospects to campaign flows, so I don't have to worry about anyone falling through the cracks. I also love the ability to send reminders that go right to my inbox if they don't respond! What aspects are problematic or could work better? The UX originally was iffy, but they have made some great updates recently. What ...

I constantly use Groove nowadays!

PROS & CONS What are the best aspects of this product? The ability to seamless move from my G-Mail to Salesforce is helpful as an Inside Sales associate. Before I had Groove I had to go through the painful process of opening and linking to Salesforce to seek out a contact to seize the opportunity or acquire a lead. Now, with Groove, I have a bird's eye view of an opportunity or lead. This helps me respond faster and close out deals with my clients. What aspects are problematic or ...

This software isn't just restricted to agents working for support.

PROS & CONS What are the best aspects of this product? Groove makes room for a simple and handy UI. It makes sure our users can be heard and their suggestions are taken into consideration. Assigning team members to cater to request have been a big help. This is particularly true when dealing with client relationships. What aspects are problematic or could work better? The glaring downside with Groove is its restrictions when inserting it into our product. This matter could be from ...

Get groovy with none other than GrooveHQ!

PROS & CONS What are the best aspects of this product? Groove is super easy. It comes with a clean UI. This allows for quick and efficient communication with customers. It allows for multi-user access. What aspects are problematic or could work better? The only issue that I came across is its search functionality. It's a pain to be familiar with. Errors happen at least once weekly. Other than that, nothing much else. What specific problems in your company were solved by this ...

A help desk platform that looks sleek and handy.

PROS & CONS What are the best aspects of this product? Very lightweight. All features are usable. We were able to get things started within a couple hours. It was intuitive to have everything set up. What aspects are problematic or could work better? To be honest. Nothing much. I could go on and copy and paste this sentence all over again to prove my point. What specific problems in your company were solved by this product? A useful platform. It's currently the helpdesk my ...