Groove Reviews in May 2025: User Ratings, Pros & Cons

Groovy

What do you like best? Maximize my communication efficiency to all the interested parties I have to reach out to daily. What do you dislike? The flows are a little buggy and will not lead me re-add people to the same step they've been added to already, It does not let me remove them fully either. I have to create a new step in the same flow then delete the prior step. Recommendations to others considering the product: Saves a lot of time automating your flow What ...

Groove is awesome!

What do you like best? I love being able to create flows with multiple steps. It makes follow up tasks so easy to navigate. What do you dislike? I can't really think of anything to be honest. I keep learning more about all of the groove features I already have (thanks to the webinars they hold) and everything continues to impress. What problems are you solving with the product? What benefits have you realized? We are able to manage large numbers of outreaches to multiple ...

The most productive I've ever been!!

What do you like best? I've set up numerous Groove Flows that has allowed me to keep in touch with all of my clients and prospect in so many different ways. I use it every day and love it! What do you dislike? It can get very confusing and can be difficult keeping track of so many contacts that I've included in multiple Flows in order to make sure that they are not receiving too many emails from me. What problems are you solving with the product? What benefits have you ...

Groove has been incredibly helpful for me in the workplace

What do you like best? I love how I can track my sent emails so I know when to follow up with a prospect and it's helped me improve performance in the workplace. What do you dislike? It occasionally doesn't track my emails but customer support is always helpful when something isn't working for me. Recommendations to others considering the product: I would highly recommend it! What problems are you solving with the product? What benefits have you realized? It helps ...

Makes things way more organized and prevents important notes from slipping through the cracks

What do you like best? I love how I can go back and reference important email conversations for a client without having to sift through and try to find something in the mess of my gmail. What do you dislike? If there is an email user who we don't have synced in our other system, there really isn't a way to identify this. The email saves in the account history which is great, but there's no way to tie it to a user. What problems are you solving with the product? What benefits ...

Groove has helped me save time and be more efficient in my reach outs to customers.

What do you like best? The ease of use has really helped me navigate and adapt to the platform very quickly. What do you dislike? Sometimes I am not sure where I need to go to set up or look at something specific; so maybe navigation. What problems are you solving with the product? What benefits have you realized? Reaching out to customers faster, better generalized messaging and knowing which customers to reach out to when. It has saved me time and helped me stay more ...

A growing platform that really values customer feedback. Groove provides great customer service

What do you like best? My sales team was up and running with Groove within minutes. What do you dislike? There have been times where we question the accuracy of the analytics or we notice different results depending on where we look for them. What problems are you solving with the product? What benefits have you realized? Syncing activity to salesforce. Sharing of best practices between our sales teams across the globe.

So easy to use!

What do you like best? How user friendly it is and keeps me organized! What do you dislike? Nothing, I really like this product. It is very helpful in my day to day use. What problems are you solving with the product? What benefits have you realized? Benefits: Allows easy access for people to schedule time on my calendar.

Great tool

What do you like best? It is easy to set up flows and it gives a Good Overview of the steps. Another great feature is the access of Groove in my Gmail. I do not need to go into Salesforce to find the lead or opportunity. Just by hovering over the email address will provide me with all the details available on Salesforce. I also love the fact that you have a weekly email with your activities. It also made it easier by counting my Sent emails from my Gmail as previously these were not ...

Easy to use and great customer support

What do you like best? It is easy to set up flows and steps (phone calls, linked connect, messages, etc). Able to see when people opened the email (amount of times) and if they click in any links. Their analytics is also great it allows me to see what content is working the best. Great customer support, very responsive. What do you dislike? Formatting can get messed up when creating flows. I had done what customer support suggested but I still have issues with some. Call ...