Groove Reviews in July 2026: User Ratings, Pros & Cons

Groove saves time and increases collaboration!

What do you like best? Groove templates & flows help us collaborate across teams and scale well. What do you dislike? Groove reveals gaps in our SF data but that's actually a positive. Recommendations to others considering the product: If you need a solution for 1 to many, Groove can help through templates and Groove flows. What problems are you solving with the product? What benefits have you realized? Groove is helping us scale through Groove templates and flows.

Great product!

What do you like best? Customer service/live chat is amazing and help article lookup is great and usually spot on for what I am looking for, What do you dislike? Changes with chrome can cause extension issues and require us to clear the cache fairly frequently. What problems are you solving with the product? What benefits have you realized? Scraping all client communications via email and g-cal and activity tracking by client.

BarrenReview

What do you like best? Ease and ability to track and verify customer engagement and progress. What do you dislike? Just learning more about the system and steps for best way to reach customers/prospects. Recommendations to others considering the product: Integrate all capabilities. What problems are you solving with the product? What benefits have you realized? Tracking is by far the benefit I have seen most.

Great, affordable customer engagement tool with excellent customer service

What do you like best? Groove is easy to use, intuitive and integrates well with Salesforce. Has helped us manage our inbound and outbound leads activities well. What do you dislike? Having a little more flexibility in tracking various lead sources (e.g. Linked InMail) vs LinkedIn Connection) and also to trackby inbound vs. outbound communication would be great. Recommendations to others considering the product: Great for no frill, easy to use and managed engagement ...

Must Add for your Business!

What do you like best? I really enjoy the sync with google calendar and salesforce. Also being able to see all the salesforce data in google helps makes my days smoother. I enjoy how easy to use the product is. We onboarded our team with 1 training and barely had any follow up questions. What do you dislike? No dislikes at the time. Sometimes I lose the groove connection, but I do not think that is Groove issue - its an internal business issue. What problems are you solving ...

Ease of my life

What do you like best? Very easy to use interface, clear to see what I have to do for the day to come. In addition, the support function is one of the easiest I have seen in any app - always a button and chat function, whatever screen you are on, to quickly ask questions and get in contact to get help What do you dislike? Based in London, it doesn't appear that there are european based support teams - so if I have pressing questions in the morning (UK time), they won't be ...

Senior National Account Executive

What do you like best? Being able to track emails, invisible read receipts, and seamless integration with Salesforce. What do you dislike? I don't have any complaints of Groove at this time. What problems are you solving with the product? What benefits have you realized? I am able to see from Groove which email formats seem to have the best open rate (subject line, content) & perhaps which email is resonating with a specific recipient based on open rates for best follow-up.

Easy to use; insightful reporting and native Salesforce app makes Groove a winner!

What do you like best? Very intuitive to use; integration to Salesforce are major pluses What do you dislike? Would like to see call intelligence features built in instead of relying on another application What problems are you solving with the product? What benefits have you realized? Our BDRs are more productive using Groove.

How Groove helps my Outbound Sales Work

What do you like best? The platform itself is intuitive to use. I personally enjoy creating Flows. I find that it's easy to know what step I'm in for each prospect and account. I typically use the same "flow" to save on time. I copy the flow and then edit it appropriately for the account I'm going after. But overall I do not re-create the wheel. Adding prospects into Groove is not hard. I first utilize Zoominfo and add the prospects into the account I've created in Salesforce. From ...

Sr. Implementation Specialist

What do you like best? I like the standardization of template and it's easy to set up. What do you dislike? I wish it would auto populate one time links from calendly. Recommendations to others considering the product: Use the preset templates! It really helps instead of typing things over and over again. What problems are you solving with the product? What benefits have you realized? This helps me in my follow up emails to ensure I don't forget to cover items for ...