Groove Reviews in May 2025: User Ratings, Pros & Cons

Groove saves time and increases collaboration!

What do you like best? Groove templates & flows help us collaborate across teams and scale well. What do you dislike? Groove reveals gaps in our SF data but that's actually a positive. Recommendations to others considering the product: If you need a solution for 1 to many, Groove can help through templates and Groove flows. What problems are you solving with the product? What benefits have you realized? Groove is helping us scale through Groove templates and flows.

Great product!

What do you like best? Customer service/live chat is amazing and help article lookup is great and usually spot on for what I am looking for, What do you dislike? Changes with chrome can cause extension issues and require us to clear the cache fairly frequently. What problems are you solving with the product? What benefits have you realized? Scraping all client communications via email and g-cal and activity tracking by client.

BarrenReview

What do you like best? Ease and ability to track and verify customer engagement and progress. What do you dislike? Just learning more about the system and steps for best way to reach customers/prospects. Recommendations to others considering the product: Integrate all capabilities. What problems are you solving with the product? What benefits have you realized? Tracking is by far the benefit I have seen most.

Account Executive

What do you like best? Flows! They help streamline my prospecting and are critical in setting appointments. They have great support every member of our team knows our account manager and they help when there are problems with training. What do you dislike? I wish they had an app for the groove dialer. Recommendations to others considering the product: Make sure you do a training there is a lot under the hood with groove and they are powerful tools. What problems are you ...

Partner Advisor

What do you like best? We use this extensively for email outreach as well as setting up meetings using the calendar link. It's really user friendly for prospects and clients to book meetings with us now. What do you dislike? I haven't figured out all of the bells and whistles that are available on Groove, but look forward to finding the time to do so. What problems are you solving with the product? What benefits have you realized? I'm solving some of the issues surrounding ...

Incredible Platform that enables sellers to sell

What do you like best? Innovation and flow management. There's something special about a company that continues to build out a software that makes changes to help salespeople sell. Their support team is top-notch and very responsive and has walked me through different ideas when I have out-there questions. What do you dislike? The only thing I dislike is some features are required to be activated at a company level. As a user who loves to mess around with different beta features, I ...

Great, affordable customer engagement tool with excellent customer service

What do you like best? Groove is easy to use, intuitive and integrates well with Salesforce. Has helped us manage our inbound and outbound leads activities well. What do you dislike? Having a little more flexibility in tracking various lead sources (e.g. Linked InMail) vs LinkedIn Connection) and also to trackby inbound vs. outbound communication would be great. Recommendations to others considering the product: Great for no frill, easy to use and managed engagement ...

Must Add for your Business!

What do you like best? I really enjoy the sync with google calendar and salesforce. Also being able to see all the salesforce data in google helps makes my days smoother. I enjoy how easy to use the product is. We onboarded our team with 1 training and barely had any follow up questions. What do you dislike? No dislikes at the time. Sometimes I lose the groove connection, but I do not think that is Groove issue - its an internal business issue. What problems are you solving ...

Ease of my life

What do you like best? Very easy to use interface, clear to see what I have to do for the day to come. In addition, the support function is one of the easiest I have seen in any app - always a button and chat function, whatever screen you are on, to quickly ask questions and get in contact to get help What do you dislike? Based in London, it doesn't appear that there are european based support teams - so if I have pressing questions in the morning (UK time), they won't be ...

Senior National Account Executive

What do you like best? Being able to track emails, invisible read receipts, and seamless integration with Salesforce. What do you dislike? I don't have any complaints of Groove at this time. What problems are you solving with the product? What benefits have you realized? I am able to see from Groove which email formats seem to have the best open rate (subject line, content) & perhaps which email is resonating with a specific recipient based on open rates for best follow-up.