Groove Reviews in May 2025: User Ratings, Pros & Cons

Great Sales Efficency Tool

What do you like best? Automation - Queing up the best email template for each lead. We work with a lot of different industries and have so many email templates for each one. I used to send them all manually, and it took my 42 clicks of the mouse to send each email. Groove helped me reduce that to 3 mouse clicks per email sent. I purchased this for my company for our SDR position, but the efficiency is so tremendous that we got the whole sales team licenses. What do you dislike? ...

Groove - on the up and up. Looking forward to growing with them.

What do you like best? (1) Their support team. They will look into all your issues and fix them. Since they are still improving and growing, they are really listening to what customers need and guiding product decisions based on that feedback. New features coming up very often. (2) I like that they spend a lot of time on the front end, helping you customize functionality. I need to do better on my end of continuing that customization as I get more acquainted with all the ...

The convenience of Groove

What do you like best? The convenience. Being able to see if potential clients have received and read emails I've sent is crucial What do you dislike? Constant notifications, but other than that I'm happy with it Recommendations to others considering the product: Your email game will be a lot more organized if you bring Groove into the mix What problems are you solving with the product? What benefits have you realized? What emails are working best for people. Some ...

Groove

What do you like best? The easy of the flows and the data analytics for each step What do you dislike? I have multiple flows which arent easily organised but that is probably my use rather than Groove itself! What problems are you solving with the product? What benefits have you realized? Automatic email flows to clients. Sales leads, tracking and booking in calls and emails with clients.

Helpful for prospecting and tracking progress!

What do you like best? i like being able to see when a prospect opens my email What do you dislike? i wish the calling and texting had more features What problems are you solving with the product? What benefits have you realized? it is beneficial to have everything connected via Groove, Gmail and SalesForce

eases use of CRM a lot

What do you like best? store, search and retrieve infos in CRM... What do you dislike? all the emails received from Groove...... What problems are you solving with the product? What benefits have you realized? easyly store and retrieve customer related info

Happy with Groove

What do you like best? I am a Customer Success Manager in a SaaS company that serves Enterprise customers. In my role, I have a lot of interactions (emails, meetings, etc) with many customers. Groove make it easier to manage, keep track, and record those interactions. The integrations Groove has with Google calendar, Gmail, and Salesforce also are very helpful as they sync automatically and don't require me to manually update these. This also helps others in my organization or Leadership ...

Groove is an easy way to communicate with multiple people at once, I would recommend this to anyone!

What do you like best? Being able to talk to multiple people is one thing that I love best about Groove. Its super user friendly also! I actually am able to teach my coworkers on how to utilize Groove which they end up loving it too! What do you dislike? One of the downsides is the fact that sometimes creating a CSV doesn't translate well to Groove. After some tries I was able to understand it but I believe this could be changed for the better. Recommendations to others ...

Director of Business Development

What do you like best? The work flows portion. I like being effective. What do you dislike? Nothing yet. I have not felt the need to address dislikes. The customer service from Groove has been good so far. Recommendations to others considering the product: N/a What problems are you solving with the product? What benefits have you realized? We use to use Yesware; but, groove demo showed a different level of efficiency.

Groove is an invaluable tool

What do you like best? The ability to track emails being opened for important emails is definitely my favorite feature. It gives you a great sense of whether important emails are being opened and reviewed by a customer. What do you dislike? There are few downsides to Groove. The only one I can think of is that when you send out a Groove Flow, it does generate a few more notifications than I would like. What problems are you solving with the product? What benefits have you ...