Grasshopper Reviews in July 2025: User Ratings, Pros & Cons

This company will not let us port our…

This company will not let us port our phone number from their service to our new service. They've been rejecting the request since February, citing the address as incorrect, even though the address is correct. We even got this rejection message when we used the random address they have listed on our CSR, which is convoluted in and of itself to say the least. Not only are we having this ongoing issue still in April, but when I called on a conference call with our new phone service provider ...

They could make the price more flexible but on the other side the product works perfectly

PROS & CONS What are the best aspects of this product? Grasshopper has lot of information, support and features for its customers. I’m amazed of its customer service because they are always willing to help and to improve user’ experience. It allows you to use their templates and information for SMBa. You can choose from free numbers or local numbers or even both options are available too. Also, there is voicemail to text transctription and voicemail sent to email. In addition, it allow ...

This is extremely helpful tool for our business and business' campaigns

PROS & CONS What are the best aspects of this product? The set up process is easy and its UI is straightforward. As soon as you sync your phone numbers you’ll get complete control and you can make changes as you wish. The good thing is that making changes is quick process and the updates are quick and clear. What aspects are problematic or could work better? There is nothing to dislike about this software. What specific problems in your company were solved by this product? We ...

This is great product for my business

PROS & CONS What are the best aspects of this product? I like that it allows me to add huge amount of phone numbers and to choose which number to call. I really like working through this system, because as freelancer I work from home and it is flexible soluton for my workday. Also, I get email notification for every voicemail received. What aspects are problematic or could work better? I don’t know why they didn’t accept the 866 number and extension. What specific problems in your ...

Perfect phone assistant for small businesses

PROS & CONS What are the best aspects of this product? There is absolutely no confusion concerning the price, you get the set and the features you paid for. In fact, they are pretty straightforward in every sense, providing awesome service whenever necessary. I use it to set availability and to keep track of who has been called, and my favorite thing about it is that I'm not paying per user. It has been a faithful assistant for 2 years now, and the experience is nothing but wonderful. ...

Great tool for B2B businesses

PROS & CONS What are the best aspects of this product? For B2B sales you need to publish your phone number and you can use toll-free. It’s much better if you have centra number with extensions so you can controle the whole process. Thankfully, Grasshopper, makes everything easy, you can add 800 numbers in less than 5 minutes, it allows you to admin all extensions and messages, access voicemail, fax and other. You can start with $12 a month even the $24/mo plan is great because it offers ...

This is highly helpful solution for our small business

PROS & CONS What are the best aspects of this product? Price is flexbile, UI is simple and straightforward and it has great support service. You cqan choose from its set and you can easily rotate calls and set basic availability. I like that there is no per user fee. We are using for more than 2 years. What aspects are problematic or could work better? We’ve experienced few dropped calls and quality of the line but thanks to its customer service they’ve helped us to find solution. ...

Grasshopper doesn't reimburse customers …

Grasshopper doesn't reimburse customers for it's overcharges in service. They have not built this company on financial integrity and good customer service. They overcharge small business owners month after month and when notified they will only give credit for services the customer is not pleased with. If you were considering, don't partner with them if you need proper billing. They have extremely poor customer service.