Grasshopper Reviews in July 2025: User Ratings, Pros & Cons

Reliable and user friendly

PROS & CONS What are the best aspects of this product? I am assured of Grasshopper 's system in terms of security and I don't have any issues with it. It's very easy to create private text messages using your office mobile contact details. What aspects are problematic or could work better? I hope it could be directly connected to our training applications, hence user details we had could be accessed smoothly using the software. What specific problems in your company were solved by ...

Fast and simple to install and supervise

PROS & CONS What are the best aspects of this product? l can simply extend unlimited additions, uninstall and realign features based on employee shifts, and there is a segregation between overall attachments and private additions. Convenient to install in a distinct business using a direct telephone line. What aspects are problematic or could work better? You can not connect with another network if you receive an outgoing call. What specific problems in your company were solved by ...

Just watched ur Kitchen nightmares.

Just watched ur Kitchen nightmares.. owners are the most dumb people Ive ever seen.. so ignorant and stupid about how the restaurant business work.. cant believe people eat here.. just do your costumers AND WORKERS a favour... Close down... You suck big time.. unbeliveable

Simple

Simple, easy to setup and perfect for my small side business. I was with Phone.com and that hell was never ending. I switched to Grasshopper and have had no regrets.

They charge you "overage" charges for foreign spam calls!

Grasshopper started out okay. Then I noticed my bill nearly doubled in one month! I called in to investigate and they said I had foreign overage charges, doubling my bill! I asked about it and said they could see that I had not dialed out international, but instead spammers from outside the U.S. are calling me and leaving messages with nothing in them, resulting in overage charges. They agreed to refund the charges "this time." I asked what I could do to avoid it in the future. They said to ...

Their billing system is not set up to…

Their billing system is not set up to process credit cards that are billed to a PO Box. Customer service -1/12/20 10:05 PM

With Grasshopper you have a central number to manage calls, and that really adds value and professionalism to your business

PROS & CONS What are the best aspects of this product? Once you enter B2B sales, a highly visible and accessible number becomes a priority, and you start facing problems with your growing sales team. Even the slightest change in the graphic is causing incredible problems (when an employee takes few hours off, for instance), and you experience a strong need to control these variations without affecting the quality of your service. That's how you come across the idea of having a ...

There is no need of office assistant

PROS & CONS What are the best aspects of this product? I like that it forwards calls to our employees and they can perform sales wherever they are. We are able to work together with employees who live in different countries. When we started this business we couldn’t afford offie assistant to answer calls so we found this solution that forwards calls to the right person. What aspects are problematic or could work better? I don’t like their pricing strategies, we purchased cheaper ...

Grasshopper helped me get started

PROS & CONS What are the best aspects of this product? Garsshopper helps us assign calls to a praticular users or more of them, regardless of whether we're in the same room or miles away from each other. It is an easygoing program that 'cleaned' the mess off my desk, becuase I have international employees even if I'm running a relatively small buisness (selling sunglasses stripes). Being this small, we could not afford the luxury to hire a special call agent toredirect calls, while the ...

Some Serious Flaws

PROS & CONS What are the best aspects of this product? Can email me when a call comes in and/or a voice mail has been left What aspects are problematic or could work better? 1) There is a delay in voice transmission between caller and recipient that often causes both parties to start talking at the same time, then stop, then start - very annoying. 2) When a caller selects an extension, the set up software has a setting for the number of rings you want that caller to hear before an ...