GoTo Resolve Reviews in May 2025: User Ratings, Pros & Cons

"Cloud based IT support"

What do you like best about GoTo Resolve (formerly GoToAssist)? I like that i can utilize this service virtually as the whole platform is cloud-based so that I can quickly get responses from my IT support team. I also love the organization of it. What do you dislike about GoTo Resolve (formerly GoToAssist)? I wouldn't say I like that this system isn't used by many people yet. In comparison to some products that are out on the market, I've never really heard an abundance of people talk about ...

"Creates solutions for today's working environment"

What do you like best about GoTo Resolve (formerly GoToAssist)? I really like the seamlessness it creates for managing support tickets, as an QA professional, anything that makes that part of my job eaiser and more automated, I consider it a win. What do you dislike about GoTo Resolve (formerly GoToAssist)? Due to it's fresh and new feel it is quite difficult to try and get other clients to jump on board, change is difficult but so can be managing tickets, which woudl you prefer. What ...

"GoToAssist Review"

What do you like best about GoTo Resolve (formerly GoToAssist)? Simple and easy to use once you connect once or twice with other computers. What do you dislike about GoTo Resolve (formerly GoToAssist)? A bit outdated and slow. iOS app is clunky and very hard to see others users screen. Recommendations to others considering GoTo Resolve (formerly GoToAssist): Give it a try on one or two computers. It works well once you know how to use it What problems is GoTo Resolve (formerly GoToAssist) ...

"The easiest software to connect to customers"

What do you like best about GoTo Resolve (formerly GoToAssist)? Very easy to connect to customers and troubleshoot problems with their software. I like the ease of just giving them a simple site like fastsupport.com to go to and them only having to enter the support code What do you dislike about GoTo Resolve (formerly GoToAssist)? The only negative I have ever encountered is that when I have customers using admin creds to protect specific processes from running on their machines, they are ...

"Save time, money and miles!"

What do you like best about GoTo Resolve (formerly GoToAssist)? I have used GoToAssist since it's initial release. It was and is far superior to original support tools like VNC from many aspects. It has saved me invaluable time, money, and miles. It has allowed me to service clients and support them from anywhere - just like I was at their desk. Clients appreciate that they don't to wait for a site visit and that their needs are immediately evaluated and addressed. It saves both of us time, ...

"Ease of Use"

What do you like best about GoTo Resolve (formerly GoToAssist)? I can connect easily to any of my devices when I need to from my laptop. I can organize all my devices under folders in which I can name. What do you dislike about GoTo Resolve (formerly GoToAssist)? Nothing to state at this time. I have been using this product for four years without any complaints. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? The ease to join a user’s computer ...

"GoTo Resolve (formerly GoToAssist)"

What do you like best about GoTo Resolve (formerly GoToAssist)? GoTo Resolve (formerly GoToAssist) has been a very reliable method for remote support for our clients. What do you dislike about GoTo Resolve (formerly GoToAssist)? It would be helpful if file transfers were a little more seamless but they work well even if they are a bit awkward. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? GoTo Resolve (formerly GoToAssist) helps us easily ...

"GTM Assist Review"

What do you like best about GoTo Resolve (formerly GoToAssist)? The support was excellent for our small team, especially during the lockdown, We are a small team and we spend most of our workdays in meetings and issues always happen, It was great to reach out to someone whenever we couldn't fix the issue on our own. What do you dislike about GoTo Resolve (formerly GoToAssist)? Sometimes i would have issues when it came to using my ipad but then again i do have an older ipad so maybe its ...

"Ease of Use"

What do you like best about GoTo Resolve (formerly GoToAssist)? The GUI for rendering support is very clean, funtcional, & organized, making it very easy to use. I work for the IT department at a small-ish business & we have used several different remote support platforms and GoToAssist is by far the easiest & best looking. What do you dislike about GoTo Resolve (formerly GoToAssist)? I dislike the way that GoToAssist handles the connecting to remote clients that have multiple monitors. ...

"Excellent!"

What do you like best about GoTo Resolve (formerly GoToAssist)? Resolving the issues related to Virtual desktop infrastructure VDI. What do you dislike about GoTo Resolve (formerly GoToAssist)? When the issue is not related to VDI, I keep working on it to the resolution. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? It helps to improve knowledge and skills while resolving the issue.