GoTo Resolve Reviews in May 2025: User Ratings, Pros & Cons

"Tech Support Guru"

What do you like best about GoTo Resolve (formerly GoToAssist)? I like that my IT provider can quickly and easily take over my computer to see what my problem is and we can work together to find a solution. What do you dislike about GoTo Resolve (formerly GoToAssist)? I don't like that the chat function shows the other user what I am typing before I send my message because they are looking at my exact screen. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that ...

"Easy-to-use"

What do you like best about GoTo Resolve (formerly GoToAssist)? I work for a software company that uses TeamViewer for remote support. We have GoToAssist as a backup when users cannot access TeamViewer. Installation is quick (for tech support personnel and for the user on the other end) and the features are comparable to other remote support programs. What do you dislike about GoTo Resolve (formerly GoToAssist)? I haven't seen any real negatives yet. It may be blocked by some company ...

"Great Support Tool"

What do you like best about GoTo Resolve (formerly GoToAssist)? Very reliable – it's always available and almost always works (there are few if any incidents where we cannot connect to a particular client). We have both clients and support staff on multiple versions of Windows and Mac OS X, GoToAssist works well with all of them. What do you dislike about GoTo Resolve (formerly GoToAssist)? There is very little to dislike. The only (admittedly minor) frustration involves try to reassign our ...

"Nice tool to have for all IT support personnel,dealing with customers from outside your organization"

What do you like best about GoTo Resolve (formerly GoToAssist)? One of the features I mentioned, multi-monitor support, is fairly seamless, since all you need to do is position your mouse on the center edge of either side of the GoToAssist window, and the focus will then shift to another panel. This is great for when the client has multiple windows open and you don't have to have them drag windows around for you. What do you dislike about GoTo Resolve (formerly GoToAssist)? the on-demand ...

"Citrix GoToAssist good for remote conections"

What do you like best about GoTo Resolve (formerly GoToAssist)? Once you got installed it, which is a quite easy to to job (I have installed it on a Windows 10), remote session had a quick response and I was able to log in in cloud easy. You don't care about IP or other stuff related to this. Citrix is finding it's way to make himself work. You will be able to find a fairly friendly interface, which will let you generate one time codes that you can send to the one you want to connect with ...

"Excellent Software"

What do you like best about GoTo Resolve (formerly GoToAssist)? Being able to remotely restart a users PC without having to reconnect is something that gives a pretty good advantage at times. Being able to pass off a session to another technician is awesome it makes escalating simpler, u can send a user's problem to the correct person. Its interface is pretty simple on both ends. What do you dislike about GoTo Resolve (formerly GoToAssist)? I still have not found something to dislike, it is ...

"Solid Product"

What do you like best about GoTo Resolve (formerly GoToAssist)? The product is low footprint and easy to use. Very solid in terms of reliability. What do you dislike about GoTo Resolve (formerly GoToAssist)? The plugin requires admin privileges to be installed which can be a problem in many corporate environments where PCs are locked down in terms of security. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? This product addresses issues with being ...