GoTo Resolve Reviews in May 2025: User Ratings, Pros & Cons

I can help my clients thanks to GoToAssist system

PROS: Through GoToAssist I can quickly connect to my client’s PC and see their desktop. As tech support I can easily understand the issue I’m being asked to resolve. I can connect and interact with client’s PC and see the issues they’re dealing with. I can track down the procedural issues instead of interacting with them throug email or over the phone. CONS: I have some misunderstanding with clients when walking them through the installation process. I don’t have dislikes about it.

"Useful tool"

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy to use Makes showing and explaining easy No network issues What do you dislike about GoTo Resolve (formerly GoToAssist)? Nothing, the software is user friendly and easy to navigate What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Teaching people how to use different software through GoToAssist

"Great Product"

What do you like best about GoTo Resolve (formerly GoToAssist)? Unattended support. In my domain we setup our PC's for unattended support. As long the system is on, we are able to remote in without asking the user to clicking on a link or going to www.fastsupport.com and putting in a support ID number. The chat feature is great when communicating with my users when provide updates when working on their system. What do you dislike about GoTo Resolve (formerly GoToAssist)? More of a gripe. ...

Great tool to help your clients in real time

PROS: I can easilly conect to our user’s PC desktop. All I have to do is to send them predetermined hyperlink and enter a provided support code and then I can do my work. It saves me lot of time and it makes more sense to our users. I can help them resolve the issue with the software in real time instead of going back and fort with emails or phone calls. CONS: They could improve the session management. If you work with limited licenses we can leace a session hanging open even when nobody is ...

Great tool to help your clients in real time

PROS: I can easilly conect to our user’s PC desktop. All I have to do is to send them predetermined hyperlink and enter a provided support code and then I can do my work. It saves me lot of time and it makes more sense to our users. I can help them resolve the issue with the software in real time instead of going back and fort with emails or phone calls. CONS: They could improve the session management. If you work with limited licenses we can leace a session hanging open even when nobody is ...

"Possibly the best remote support solution available"

What do you like best about GoTo Resolve (formerly GoToAssist)? Consistently just works. Allows for submitting a reboot to the remote workstation, user reconnection, sending files, etc. Unlike many of our previous solutions, it does not lose remote control when a "Run as Admin" window is active. What do you dislike about GoTo Resolve (formerly GoToAssist)? Occasionally is unavailable during business hours - usually when both GoToAssist and GoToMeeting are down at the same time. It's ...

"GoToAssist Corporate Experience"

What do you like best about GoTo Resolve (formerly GoToAssist)? It provides excellent ease of use for us, as support - as well as being user friendly for the end-user to connect to us. What do you dislike about GoTo Resolve (formerly GoToAssist)? I find the cost is not aligned with other solutions that provide similar functionality. Although it does everything we need, it does feel a little dated as well Recommendations to others considering GoTo Resolve (formerly GoToAssist): While this is ...

"GoToAssist Corporate Experience"

What do you like best about GoTo Resolve (formerly GoToAssist)? It provides excellent ease of use for us, as support - as well as being user friendly for the end-user to connect to us. What do you dislike about GoTo Resolve (formerly GoToAssist)? I find the cost is not aligned with other solutions that provide similar functionality. Although it does everything we need, it does feel a little dated as well Recommendations to others considering GoTo Resolve (formerly GoToAssist): While this is ...

"Dependable"

What do you like best about GoTo Resolve (formerly GoToAssist)? Works flawlessly on a variety of platforms, has never failed to function as needed so long as remote client has active network connection What do you dislike about GoTo Resolve (formerly GoToAssist)? Id prefer the option to have it start up running as a service, as it is almost always the first step required when doing any sort of remote work. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that ...

"Great product"

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy to use and easy to train and navigate What do you dislike about GoTo Resolve (formerly GoToAssist)? connectivity with other tools and logging Recommendations to others considering GoTo Resolve (formerly GoToAssist): try it out. Nothing to loose. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Help desk support