GoTo Resolve Reviews in July 2026: User Ratings, Pros & Cons

"Review for GoToAssist"

What do you like best about GoTo Resolve (formerly GoToAssist)? GoToAssist is a convenient tool that helps me to complete projects right at my desk.This saves time for either me or the supplier/user to travel from one location to another. What do you dislike about GoTo Resolve (formerly GoToAssist)? There are times it launches and does not load. Also once the supplier is connected to my computer, I am unable to complete any other tasks until the supplier has disconnected. What problems is ...

"GoTo Assist User Review "

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy to use , easily configurable , fast and clean interface .It's easy to get users connected to a session.its easily navigate the session and able to see errors the client is facing. What do you dislike about GoTo Resolve (formerly GoToAssist)? The one issue at times you face is it's does not provide certain information of client PC i.e. System information. What problems is GoTo Resolve (formerly GoToAssist) solving and how ...

"Easy remote support tool for all skill sets"

What do you like best about GoTo Resolve (formerly GoToAssist)? GoToAssist makes it easy for you to provide remote support to your users and clients. It has a small footprint installer, and easy for users to run and install remotely. What do you dislike about GoTo Resolve (formerly GoToAssist)? Could have a little more information about the machines your remote into (ip, hardware specs, etc). Unattended support could be a little more customizable on specs and data from device. Displaying of ...

"Great remote in program"

What do you like best about GoTo Resolve (formerly GoToAssist)? The program runs efficiently and these in no lag while other party is remoted in. What do you dislike about GoTo Resolve (formerly GoToAssist)? Honestly, there isn’t anything I dislike about it. Recommendations to others considering GoTo Resolve (formerly GoToAssist): Gets the job done What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Technical support for our company remoted in pretty ...

"Great remote in program"

What do you like best about GoTo Resolve (formerly GoToAssist)? The program runs efficiently and these in no lag while other party is remoted in. What do you dislike about GoTo Resolve (formerly GoToAssist)? Honestly, there isn’t anything I dislike about it. Recommendations to others considering GoTo Resolve (formerly GoToAssist): Gets the job done What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Technical support for our company remoted in pretty ...

"One time use"

What do you like best about GoTo Resolve (formerly GoToAssist)? It is very easy to use and to interact with IT Person What do you dislike about GoTo Resolve (formerly GoToAssist)? I like all features. It is easy to use and connect, the haed part is getting user to trust you. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Troubleshooting and communication problems

"Easy Remote Support Software"

What do you like best about GoTo Resolve (formerly GoToAssist)? I have always liked the fact that GoToAssist has a very easy to understand User Interface. It is also very simple to explain to the client. What do you dislike about GoTo Resolve (formerly GoToAssist)? At this time, I cannot think of anything that I dislike about GoToAssist. It is an extremely well-rounded product with many appreciated features. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that ...

"Easy Remote Support Software"

What do you like best about GoTo Resolve (formerly GoToAssist)? I have always liked the fact that GoToAssist has a very easy to understand User Interface. It is also very simple to explain to the client. What do you dislike about GoTo Resolve (formerly GoToAssist)? At this time, I cannot think of anything that I dislike about GoToAssist. It is an extremely well-rounded product with many appreciated features. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that ...

"Great Product"

What do you like best about GoTo Resolve (formerly GoToAssist)? Unattended support. In my domain we setup our PC's for unattended support. As long the system is on, we are able to remote in without asking the user to clicking on a link or going to www.fastsupport.com and putting in a support ID number. The chat feature is great when communicating with my users when provide updates when working on their system. What do you dislike about GoTo Resolve (formerly GoToAssist)? More of a gripe. ...

I can help my clients thanks to GoToAssist system

PROS: Through GoToAssist I can quickly connect to my client’s PC and see their desktop. As tech support I can easily understand the issue I’m being asked to resolve. I can connect and interact with client’s PC and see the issues they’re dealing with. I can track down the procedural issues instead of interacting with them throug email or over the phone. CONS: I have some misunderstanding with clients when walking them through the installation process. I don’t have dislikes about it.