GoTo Resolve Reviews in May 2025: User Ratings, Pros & Cons

"Helpful product "

What do you like best about GoTo Resolve (formerly GoToAssist)? Ablility to remote into another system to help figure out any problems that have come about. What do you dislike about GoTo Resolve (formerly GoToAssist)? Hard program to figure out at first. Took a little bit of time to get set up. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? able to get into a computer system to check our meters with out having to travel to the job site

"Great tool for tech support"

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy to use program to remote into clients computer, it is secure and useful and generally just works. Color scheme is pleasing and easy on the eyes, especially the dark mode. Love the ability to set graphics options and draw on the customer screen. What do you dislike about GoTo Resolve (formerly GoToAssist)? Sometimes doesn't support security features very well and logs support out without warning, forcing us to walk the user ...

"GoToAssist"

What do you like best about GoTo Resolve (formerly GoToAssist)? This is a remote support service which allows for admin settings to be used. In many cases you will not be able to run installations on computers for customers, however, using this service there is no problem using admin settings with the customers approval. What do you dislike about GoTo Resolve (formerly GoToAssist)? It had been confusing to keep track of multiple shared accounts. Logging in and adjusting ...

"Great ticketing system and more"

What do you like best about GoTo Resolve (formerly GoToAssist)? Really good ticketing system with lots of ticket types, categories, feedback which makes reporting very easy. The ticket side of the product is amazing. What do you dislike about GoTo Resolve (formerly GoToAssist)? The remote support side of the product offers less features than their competitors and not at a competitive price. Recommendations to others considering GoTo Resolve (formerly GoToAssist): Great product used as a ...

"Go to Assist"

What do you like best about GoTo Resolve (formerly GoToAssist)? Go to Assist is an easy program to use. It makes it easy to access someones computer What do you dislike about GoTo Resolve (formerly GoToAssist)? The only thing I did not like was that it was glitchy but mainly because of internet speed What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? It allowed us to remotely access users computers.

"Useful program that helps me solve clients issues"

What do you like best about GoTo Resolve (formerly GoToAssist)? That I can do live troubleshooting with my clients and be able to see what is on their screen to diagnose issues. What do you dislike about GoTo Resolve (formerly GoToAssist)? To be honest, I don't dislike anything about it. But I do wish this company to be a bit more innovative. Recommendations to others considering GoTo Resolve (formerly GoToAssist): I do recommend this product to others. What problems is GoTo Resolve ...

"GoToAssist"

What do you like best about GoTo Resolve (formerly GoToAssist)? Easily allows our remote IT support to log into any computer and address concerns, quick connection, can tell when someone is connected What do you dislike about GoTo Resolve (formerly GoToAssist)? Have not run into any problems as of yet Recommendations to others considering GoTo Resolve (formerly GoToAssist): If you are using remote support GoToAssist is a very useful tool for quick connection and problem resolution What ...

"Frustrating Day-to-Day Experience"

What do you like best about GoTo Resolve (formerly GoToAssist)? Once a session is established, the software works reasonably well at controlling remote PCs, transferring files, and delivering basic chat functionality with end user. What do you dislike about GoTo Resolve (formerly GoToAssist)? This product is unreliable. Frequently disconnected from running sessions, frequently unable to login, un-attended systems fail to respond to connection requests. In delivering real time support to end ...

"An Excellent Program for Remote Support"

What do you like best about GoTo Resolve (formerly GoToAssist)? It is very straight forward and easy to use. Remoting into a workstation for a customer takes less than 2 minutes. What do you dislike about GoTo Resolve (formerly GoToAssist)? I honestly cannot find anything that I can say negative about the program. I've used it for over 4 years now in the course of my duties, and it NEVER fails. Recommendations to others considering GoTo Resolve (formerly GoToAssist): For an easy to use, ...

"Great tool for assisting customers online!"

What do you like best about GoTo Resolve (formerly GoToAssist)? GoTo Assist helps our representatives show a customer how to use a feature on their own computer. We use this tool to help customers who struggle with verbal or written instruction, and also to capture information for bug reports. What do you dislike about GoTo Resolve (formerly GoToAssist)? It would be helpful if we could record the session to send to the customer for reference, including audio. Right now, we use a separate ...