GoTo Resolve Reviews in May 2025: User Ratings, Pros & Cons

"Remote Support Lifesaver"

What do you like best about GoTo Resolve (formerly GoToAssist)? It is very easy to use and web based.... What do you dislike about GoTo Resolve (formerly GoToAssist)? At times clients struggle with the downloading and opening in the browser. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? I am able to drop into staffs computers while working remote and quickly fix issues. This eliminated many back and forth emails trying to trouble shoot the issues.

"Decent basic Remote assist software- hasnt changed much in the years"

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy to use, simple, now works on chromebook, Easy to deploy on computers. Price is ok What do you dislike about GoTo Resolve (formerly GoToAssist)? Hasnt changed much over the years, it was gotoassist and now this is the spinoff. Not much innovation and sometimes wont connect. Not as reliable as others I have used What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? USing it to remote ...

"Smooth Process to Connect and Easy Management"

What do you like best about GoTo Resolve (formerly GoToAssist)? RescueAgent quickly provides us with the ability to quickly connect to customer computers without the need to install an agent on operator machines. The customer goes through a simple download process to get us connected. What do you dislike about GoTo Resolve (formerly GoToAssist)? RescueAgent sometimes cuts out vs the old desktop client. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting ...

"Great for smaller companies without and IT department"

What do you like best about GoTo Resolve (formerly GoToAssist)? The unattended support is a great feature, I am able to keep a list of all employees computers and when they are having an issue I cannot verbally walk them through, I can simply remote into their system and resolve the issue. The software is easy to use, and has a pleasing GUI. What do you dislike about GoTo Resolve (formerly GoToAssist)? Slower than Teamviewer in a lot of ways. Having an employee set up the unattended support ...

"Easy remote support"

What do you like best about GoTo Resolve (formerly GoToAssist)? Using RecueAssist we are able to connect to staff PCs and start knocking out tickets. The chat feature was helpful to assist multiple users while being on the phone with one. What do you dislike about GoTo Resolve (formerly GoToAssist)? We are not a big fan of the new colors that came with the rename What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? We can support staff without having ...

"Great for support remotely "

What do you like best about GoTo Resolve (formerly GoToAssist)? Multiple connection is available and quick and easy installation for customers What do you dislike about GoTo Resolve (formerly GoToAssist)? Lack of availability for verbal communication like competitors What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Supporting customers remotely

"RescueAssist is great for a one man team or fully fledged company"

What do you like best about GoTo Resolve (formerly GoToAssist)? It is extremely fast to remote into a customers computer to troubleshoot issues they are having. What do you dislike about GoTo Resolve (formerly GoToAssist)? Sometimes the Unattended Support sessions have issues when storing username and password. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Troubleshooting software issues.

"does the job"

What do you like best about GoTo Resolve (formerly GoToAssist)? Gives me very close to complete control of the remote computer and its functions. For clients where routine access is needed they can authorize access on demand which saves having the have someone in the remote location authorized each entry What do you dislike about GoTo Resolve (formerly GoToAssist)? sometimes certain commands will not replicate on the remote device. Can be problematic with computers using multiple displays ...

"does the job"

What do you like best about GoTo Resolve (formerly GoToAssist)? Gives me very close to complete control of the remote computer and its functions. For clients where routine access is needed they can authorize access on demand which saves having the have someone in the remote location authorized each entry What do you dislike about GoTo Resolve (formerly GoToAssist)? sometimes certain commands will not replicate on the remote device. Can be problematic with computers using multiple displays ...

"Helpful product "

What do you like best about GoTo Resolve (formerly GoToAssist)? Ablility to remote into another system to help figure out any problems that have come about. What do you dislike about GoTo Resolve (formerly GoToAssist)? Hard program to figure out at first. Took a little bit of time to get set up. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? able to get into a computer system to check our meters with out having to travel to the job site