GoTo Resolve Reviews in June 2025: User Ratings, Pros & Cons

"An invaluable remote access product"

What do you like best about GoTo Resolve (formerly GoToAssist)? GoTo Resolve (GoToAssist) enables us to easily remotely connect to other work computers in order to address a user's needs. Since we now outsource our IT department, I primarily would use Goto Resolve to remotely help staff with trainings. What do you dislike about GoTo Resolve (formerly GoToAssist)? Every so often, there is a glitch here and there, but overall it's been a very good product. I don't have many complaints about ...

"The BEST tool to do IT management and remote support."

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy to use and connect to our customers pc to resolve issues. Super easy to deploy and user friendly. What do you dislike about GoTo Resolve (formerly GoToAssist)? Nothing to dislike except it bit pricey. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? To instantly connect to our customer's server or user's pc to fix issues. It has most importantly saved time to resolve issue. ...

"Easy to use as a technician but very easy to use from the end-user perspective"

What do you like best about GoTo Resolve (formerly GoToAssist)? I'm able to use GoTo Assist (Resolve) from a variety of platforms such as PC, Mac, iPhone, iPad, Android. I always have some device nearby to connect with clients and help them. What do you dislike about GoTo Resolve (formerly GoToAssist)? The end-user client is sometimes confused by the launch of the remote assistance application. Sometimes it says "Launch" and other times it asks to open "Launcher". Not a big deal, but not ...

"I have usede Goto many times"

What do you like best about GoTo Resolve (formerly GoToAssist)? It is inexpensive and easy for my customers to understand. It also allows me to connect to unattended computers as well as transfer files easily. What do you dislike about GoTo Resolve (formerly GoToAssist)? I have found no downside to the application. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? I am able to connect remotely and resolve computer issues as well as install and ...

"Best Remote Support and Ticketing Tool"

What do you like best about GoTo Resolve (formerly GoToAssist)? It is the best tool for technical support remotely. It is user friendly tool. It is very easy to connect with customers and offers pretty good features like chatting, transferring of files and recording the sessions. I can create the tickets and track the progress very effectively. What do you dislike about GoTo Resolve (formerly GoToAssist)? It requires fast internet connection. Go to Assistant is costlier as compared to ...

"Best Remote Support and Ticketing Tool"

What do you like best about GoTo Resolve (formerly GoToAssist)? It is the best tool for technical support remotely. It is user friendly tool. It is very easy to connect with customers and offers pretty good features like chatting, transferring of files and recording the sessions. I can create the tickets and track the progress very effectively. What do you dislike about GoTo Resolve (formerly GoToAssist)? It requires fast internet connection. Go to Assistant is costlier as compared to ...

"Reliable customer support solution"

What do you like best about GoTo Resolve (formerly GoToAssist)? it is reliable and it works even when other tools are not allowed to connect to the device. We can then connect and reset the customers application of reboot the device. What do you dislike about GoTo Resolve (formerly GoToAssist)? that it doesn't auto-update the unattended access app on the client Device. and it can't be updated remotely, so we need to visit the actual device to update the app. What problems is GoTo Resolve ...

"We switched from GoToAssist to GoToResolve & this new product has many new features that we utilize."

What do you like best about GoTo Resolve (formerly GoToAssist)? Being able to assign the machines to unique groups & the alerts that you can configure for the IT dept. What do you dislike about GoTo Resolve (formerly GoToAssist)? The upgrade cost was not in our budget which caused us to get special approval. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? The ease of remote controlling into our user's machines & the alerts.

"We switched from GoToAssist to GoToResolve & this new product has many new features that we utilize."

What do you like best about GoTo Resolve (formerly GoToAssist)? Being able to assign the machines to unique groups & the alerts that you can configure for the IT dept. What do you dislike about GoTo Resolve (formerly GoToAssist)? The upgrade cost was not in our budget which caused us to get special approval. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? The ease of remote controlling into our user's machines & the alerts.

"Tool for support ticket and remote access"

What do you like best about GoTo Resolve (formerly GoToAssist)? A graphical user interface is neat, clean and easy to use. Connecting and accessing the remote desktop connection and virtual machines is easy. Provides on-the-spot support feature. Share files, run commands and diagnose the system. What do you dislike about GoTo Resolve (formerly GoToAssist)? I have been using this tool for a couple of weeks till now not found any issues. What problems is GoTo Resolve (formerly GoToAssist) ...