GoTo Resolve Reviews in May 2025: User Ratings, Pros & Cons

"Easy to use and gets the job done for remote support"

What do you like best about GoTo Resolve (formerly GoToAssist)? GoToAssist makes remote support very easy for our IT team. What do you dislike about GoTo Resolve (formerly GoToAssist)? The remote employees get confused when following the instructions that are provided when they click the support link. Recommendations to others considering GoTo Resolve (formerly GoToAssist): GoToAssist is very easy to use. Make sure you educate your helpdesk staff on walking the end-user through the ...

"go to assist workdesk"

What do you like best about GoTo Resolve (formerly GoToAssist)? i like the email alerts with the entire ticket information What do you dislike about GoTo Resolve (formerly GoToAssist)? the method of moving tickets to different services was odd. i had to delete and recreate a lot of the times Recommendations to others considering GoTo Resolve (formerly GoToAssist): great platform, must have more features than when we had it What problems is GoTo Resolve (formerly GoToAssist) solving and how ...

I found it helpful and useful remote system

PROS: With GoToAssist I can help my clients in less than no time by connection to their desktop. I can provide tech support to others. If the request is not answered the screen locks the active session but other account can be used. Also, there is great mobile app for Android. CONS: The process of updating is not smooth and it causes some delays.

"Used to be a great product, Still ok... for the most part..."

What do you like best about GoTo Resolve (formerly GoToAssist)? THis product makes it much easier to support our geographically wide area of coverage. It has all the features that make is as close as sitting in front of the monitor as can be without being onsite. This lowers time to respond and travel costs associated with supporting a large number of overall staff members. What do you dislike about GoTo Resolve (formerly GoToAssist)? Prior to being purchased by logmein, this product was ...

Great experience with GoToAssist

PROS: I like that with this platform we are able to record the support session so our customers can take it as support in the future. It is affordable solution, with simple set up and easy to use. It works perfectly. It provides instant access with great access mode features. CONS: They need to improve the reporting features for keeping records of the connections and keeping track of ticket support system. The configuration settings are technical and it require knowledge remote access techs.

"Powerful and Easy Remote Support"

What do you like best about GoTo Resolve (formerly GoToAssist)? We love the ease at which we can connect our users and technical staff. Having a single address to land and then put in the code makes it fast and easy for our users. This ease of use makes it the first choice in solving issues received at our HelpDesk. Getting a view of the user's exact processes and reproducing errors makes the resolution more likely to be solving the real problem and not just a poorly reported symptom. This ...

"Great tech assistance for streamlined support"

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy access for support questions. Trained techs which can assist anytime. It offers Slack integration, which is a big plus. What do you dislike about GoTo Resolve (formerly GoToAssist)? It can be a bit costly if you are not going with the yearly plan but rather testing it out on a month-to-month basis. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? We are getting assistance with ...

"GoToAssist in a Changing Technology Envvironment"

What do you like best about GoTo Resolve (formerly GoToAssist)? GoToAssist has many features that enable the user to be able to integrate technology with business functions. Upside is being able to use your mobile device/ What do you dislike about GoTo Resolve (formerly GoToAssist)? The range of functions can be extended further on mobile devices across devices What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Being able to connect to other users ...

"Has saved me more than once"

What do you like best about GoTo Resolve (formerly GoToAssist)? It is so easy to use. Just click the link and add the meeting code. Nothing to it. What do you dislike about GoTo Resolve (formerly GoToAssist)? Nothing really to dislike, it has worked so much better than some of the other programs we have tried. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Software trouble with our system. It is so much nicer to have someone log in to look at ...

"Great IT tool!"

What do you like best about GoTo Resolve (formerly GoToAssist)? Professionalism of the company and speedy remote service available. What do you dislike about GoTo Resolve (formerly GoToAssist)? Was difficult to grasp initially with the process of assistance. A tutorial would have been nice. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? IT issues. The remote service is the way to go.