GoTo Resolve Reviews in July 2026: User Ratings, Pros & Cons

"Easy to use and configure and always works. Users do not need to be local admin to connect"

What do you like best about GoTo Resolve (formerly GoToAssist)? Reconnects after computer restart without user intervention What do you dislike about GoTo Resolve (formerly GoToAssist)? Promote to local admin could be done outside of the users screen. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Remote access support, can manage software installation and removal

"Works great for remote access"

What do you like best about GoTo Resolve (formerly GoToAssist)? My customers feel safe when I use a professional app like GTA to help them with computer issues. What do you dislike about GoTo Resolve (formerly GoToAssist)? There is nothing I dislike. I can't think of any issues I have had that GTA support could not quickly help me to fix. Recommendations to others considering GoTo Resolve (formerly GoToAssist): This is a easy to use quality product. What problems is GoTo Resolve (formerly ...

"Basic ticketing system"

What do you like best about GoTo Resolve (formerly GoToAssist)? Simple to use for just tickets. Well suited to a small organization. API is useful (but not well documented) What do you dislike about GoTo Resolve (formerly GoToAssist)? Additional features are basic and sometimes clunky; change management for example. Configuration is not intuitive. Could not make SSO with Microsoft work, even with help from their support team. Recommendations to others considering GoTo Resolve (formerly ...

"GoToAssist"

What do you like best about GoTo Resolve (formerly GoToAssist)? I liked the remote connection to customers and the fact that there was an app for iPad users. What do you dislike about GoTo Resolve (formerly GoToAssist)? The fact that the number keys on the keypad generally were lost when conencting via Windows. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? We stopped using GoToAssist and moved to www.fixme.it

"Great service that allows you to remote into pc's without a user on the other end."

What do you like best about GoTo Resolve (formerly GoToAssist)? I like that you can allow unattended access to work on pcs when the user isnt there. What do you dislike about GoTo Resolve (formerly GoToAssist)? Sometimes it can take a little while to get logged in. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? We made it easier to get large projects done remotely. We could put out software through file transfer and install new things quickly.

"Look at other providers - GoToAssist is a waste of your money and time"

What do you like best about GoTo Resolve (formerly GoToAssist)? Nothing working as it should as of January 2022 - reported to support but no answers other than un-install reinstall What do you dislike about GoTo Resolve (formerly GoToAssist)? Pre LogMeIn ownership used extensively for unattended access - have had to source an alternative provider as support have had zero answers What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? None

"Great product for managing remote support for one off or repeat systems."

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy to use. Easy to organize systems for automatic connection, or single support sessions. What do you dislike about GoTo Resolve (formerly GoToAssist)? Sometimes the end users have problems connecting. Especially Mac users as they have to change settings to allow remote sharing. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Remote computer support

Convenient and easy to use.

PROS: I work in a software agency that makes use of TeamViewer for remote support. GoToAssist is our backup in case users fail get into TeamViewer. Installation is a breeze (for both support personnel and user). Features are comparable to today's remote support apps. CONS: I've yet to see any downside with this software. It could be blocked by some company networks. It does run an executable, which some users will be blocked. But then again, other remote support programs are the same.

An awesome software.

PROS: Having the capacity to restart a user's computer remotely with having to re-connecting is an advantage. Passing off a session to another technician is an awesome feature which makes makes it easier to escalate and a user's PC issues to thhe right person. The UI is simple enough. CONS: I haven't found anything I don't like. It's fast and simple overall. It can be difficult for those using the software for the very first time. But that's something anyone can get over with.

"Simple to use solution for remotely connecting to clients for troubleshooting purposes."

What do you like best about GoTo Resolve (formerly GoToAssist)? It's simple to use for both the support technician as well as the customer. Easy to understand the process of connecting, never had an issue with it. What do you dislike about GoTo Resolve (formerly GoToAssist)? Sometimes downloading the software takes a while based on the customer's network connection. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Minor to major support issues. ...