GoTo Resolve Reviews in May 2025: User Ratings, Pros & Cons

"Great Product to easily connect!"

What do you like best about GoTo Resolve (formerly GoToAssist)? I like that it is simple to invite another tech to join a session. The process of connecting to a customer's account is very easy for them to understand even if they are not tech-savvy. No windows are lying over the connection to control the program, everything is out of the way above the screen. What do you dislike about GoTo Resolve (formerly GoToAssist)? The only issue that I have difficulty with is when I am connected to a ...

"GoToAssist Is My Gototool for remote session"

What do you like best about GoTo Resolve (formerly GoToAssist)? Various options to connect with the customer What do you dislike about GoTo Resolve (formerly GoToAssist)? Various compatibility issues with some Operating System Recommendations to others considering GoTo Resolve (formerly GoToAssist): It would be better if the compatibility between different OS like MAC, Windows is fixed What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Technical ...

"Basic ticketing system"

What do you like best about GoTo Resolve (formerly GoToAssist)? Simple to use for just tickets. Well suited to a small organization. API is useful (but not well documented) What do you dislike about GoTo Resolve (formerly GoToAssist)? Additional features are basic and sometimes clunky; change management for example. Configuration is not intuitive. Could not make SSO with Microsoft work, even with help from their support team. Recommendations to others considering GoTo Resolve (formerly ...

"GoToAssist"

What do you like best about GoTo Resolve (formerly GoToAssist)? I liked the remote connection to customers and the fact that there was an app for iPad users. What do you dislike about GoTo Resolve (formerly GoToAssist)? The fact that the number keys on the keypad generally were lost when conencting via Windows. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? We stopped using GoToAssist and moved to www.fixme.it

"Great service that allows you to remote into pc's without a user on the other end."

What do you like best about GoTo Resolve (formerly GoToAssist)? I like that you can allow unattended access to work on pcs when the user isnt there. What do you dislike about GoTo Resolve (formerly GoToAssist)? Sometimes it can take a little while to get logged in. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? We made it easier to get large projects done remotely. We could put out software through file transfer and install new things quickly.

"Look at other providers - GoToAssist is a waste of your money and time"

What do you like best about GoTo Resolve (formerly GoToAssist)? Nothing working as it should as of January 2022 - reported to support but no answers other than un-install reinstall What do you dislike about GoTo Resolve (formerly GoToAssist)? Pre LogMeIn ownership used extensively for unattended access - have had to source an alternative provider as support have had zero answers What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? None

"Great product for managing remote support for one off or repeat systems."

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy to use. Easy to organize systems for automatic connection, or single support sessions. What do you dislike about GoTo Resolve (formerly GoToAssist)? Sometimes the end users have problems connecting. Especially Mac users as they have to change settings to allow remote sharing. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Remote computer support

Convenient and easy to use.

PROS: I work in a software agency that makes use of TeamViewer for remote support. GoToAssist is our backup in case users fail get into TeamViewer. Installation is a breeze (for both support personnel and user). Features are comparable to today's remote support apps. CONS: I've yet to see any downside with this software. It could be blocked by some company networks. It does run an executable, which some users will be blocked. But then again, other remote support programs are the same.

An awesome software.

PROS: Having the capacity to restart a user's computer remotely with having to re-connecting is an advantage. Passing off a session to another technician is an awesome feature which makes makes it easier to escalate and a user's PC issues to thhe right person. The UI is simple enough. CONS: I haven't found anything I don't like. It's fast and simple overall. It can be difficult for those using the software for the very first time. But that's something anyone can get over with.

"Simple to use solution for remotely connecting to clients for troubleshooting purposes."

What do you like best about GoTo Resolve (formerly GoToAssist)? It's simple to use for both the support technician as well as the customer. Easy to understand the process of connecting, never had an issue with it. What do you dislike about GoTo Resolve (formerly GoToAssist)? Sometimes downloading the software takes a while based on the customer's network connection. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Minor to major support issues. ...