GoTo Resolve Reviews in May 2025: User Ratings, Pros & Cons

"Excellent"

What do you like best about GoTo Resolve (formerly GoToAssist)? Remote support features, specially the mobile remote support access What do you dislike about GoTo Resolve (formerly GoToAssist)? Not much about the downside, but if the GUI will upgrade it would be great. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Reaching out customers or clients remotely to support software issues

"GoToAssist Experience"

What do you like best about GoTo Resolve (formerly GoToAssist)? The go to assist remote tool is one of the best tool i have use so far, one of the best thing i like about it is the user-frienly interface , if you are a first timer to use the software , its not gonna be hard to be familliarized with software What do you dislike about GoTo Resolve (formerly GoToAssist)? what i dont like about the product is, it sometimes provide a slow response on my computer and really requires a strong ...

"they made it reliable and responsible"

What do you like best about GoTo Resolve (formerly GoToAssist)? the best is no need a person to provide the access of the machine which we need to take control. What do you dislike about GoTo Resolve (formerly GoToAssist)? i liked it very much, nothing is to dislike anything. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? the first one is multi-monitor remote support. where we can take control of multiple monitors of a single machine. as well we ...

"Friendly"

What do you like best about GoTo Resolve (formerly GoToAssist)? A very User-friendly tool. Easy access and setup What do you dislike about GoTo Resolve (formerly GoToAssist)? Nothing. To be very honest, this is a very simple and straightforward tool. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Technical issue. To provide troubleshooting

"Great tool for remote assistance and support"

What do you like best about GoTo Resolve (formerly GoToAssist)? Easy to use, from tech guys to executive level. Eveyone can easily give access to their systems for support What do you dislike about GoTo Resolve (formerly GoToAssist)? It is not very popular, but I think that people does not know it. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Provide support to people. We are using it much more now during remote work.

"Remote access done right."

What do you like best about GoTo Resolve (formerly GoToAssist)? Simple and responsive web UI. The client is light in resources and easy to be installed by end-users. Is not an all-in-one solution and that is great. This product is then maintained correctly and focused on performing as expected. What do you dislike about GoTo Resolve (formerly GoToAssist)? I wish the other tools I use would have integration with GoToAssist but that is not necessarily this product's fault. I would like to see ...

"Excellent tool for IT Support"

What do you like best about GoTo Resolve (formerly GoToAssist)? The management console is intuitive and makes managing remote hosts very simple. Remote support connections are restart-resilient. There is an available unattended agent we've incorporated into our builds to seamlessly integrate into our environment. What do you dislike about GoTo Resolve (formerly GoToAssist)? There is a small bug when viewing unattended support computers where it constantly pops up every minute or so when ...

"Pretty Solid"

What do you like best about GoTo Resolve (formerly GoToAssist)? Very efficient on the tech end. Remote control easy to set up. What do you dislike about GoTo Resolve (formerly GoToAssist)? A bit bulky on the client end. Could be more user friendly. What problems is GoTo Resolve (formerly GoToAssist) solving and how is that benefiting you? Remoting in to provide tech support to clients. Great for basic software trouble-shooting.

"The perfect little tool"

What do you like best about GoTo Resolve (formerly GoToAssist)? It's so easy to use! It's very quick, and when you are done using it, it automatically closes itself out! What do you dislike about GoTo Resolve (formerly GoToAssist)? There aren't many downsides to using it that I've experienced. Recommendations to others considering GoTo Resolve (formerly GoToAssist): Just get it! Use it! You're going to love it! It's so simple and such a helpful tool! What problems is GoTo Resolve (formerly ...

"Good for a one time use remote session"

What do you like best about GoTo Resolve (formerly GoToAssist)? I like that its easy to use, its also easy to teach people how to use. Its a lightwieght download and it allows even the most un-tech savvy users to be able to access remote help. What do you dislike about GoTo Resolve (formerly GoToAssist)? I dislike that you have to walk the user through downloading it every time. It also tends to lag and be on the slower end of remote help and support. its hard to chat through the remote ...